Ascott Qinhuang Chengdu

Ascott Qinhuang Chengdu Reviews

Ascott Qinhuang Chengdu

No. 2333 LongXiang Road, Tianfu New District, Chengdu, ChinaView Hotel Details
Ascott Qinhuang Chengdu
Ascott Qinhuang ChengduAscott Qinhuang ChengduAscott Qinhuang Chengdu
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Ascott Qinhuang Chengdu Guest Reviews

4.7/5
Outstanding
1077 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(1077)
Positive reviews(1049)
Reviews with photos/video(254)
Friendly front desk staff(156)
Large rooms(126)
Easy to get around(71)
Delicious breakfast(52)
Many amenities(49)
Close to metro(38)
Perfect for business trips(33)
Awesome kitchen(15)
Negative reviews(28)
Guest User
Studio Deluxe
Stayed in Jun 2024
Solo travelers
54 review
5.0/5
Outstanding
Posted on Jun 16, 2024
A fantastic area, easy access to the airport and city but surrounded by nature with parks and lakes. Newly opened shopping centre nearby. Great walks and cycling on the doorstep. Room was amazing, very spacious and with everything you may need. Great views throughout the hotel, including from the swimming pool; small but special! Reception very helpful, allowed me to store my cycle securely. Breakfast had an extensive choice. Overall service excellent.
Response from Property: Dear guest, hello. Thank you for choosing to stay at the ASCOTT Qinhuang Chengdu. We are very happy to see that you are very satisfied with the service of our colleagues. We have shared your feedback with all hotel staff. We have always adhered to the excellent service philosophy of Ascott and are committed to providing customers with a service experience that exceeds their expectations. We hope you can continue to support us and give us the opportunity to continue working hard to bring you a better service experience. Looking forward to every encounter with you in the future, wishing you a happy life!
Ouyang1042
Two-Bedroom Deluxe
Stayed in Mar 2024
Family
10 review
5.0/5
Outstanding
Posted on Mar 31, 2024
It had been an amazing 3D2N stay here at Ascott Qinhuang. Thoroughly enjoyed the impeccable service (many thanks to Kris) and spacious clean rooms! Will definitely be back!
Response from Property: Dear guest, Hello, thank you for choosing to stay at Ascott Qinhuang Service Apartment Chengdu. We are very happy to see that you are very satisfied with the service of our colleagues. We have shared your comments with all hotel employees. We have always adhered to Ascott's excellent service concept and are committed to providing customers with a service experience that exceeds expectations. We hope that you will continue to support us so that we can have the opportunity to continue to work hard to bring you a better service experience. I look forward to every encounter with you in the future and wish you a happy life!
supna
Studio Deluxe
Stayed in Feb 2024
Family
5 review
4.7/5
Amazing
Posted on Feb 11, 2024
The hotel was really clear and friendly, and they had good gym swimming pool.
Response from Property: Dear guests, Thank you for choosing Ascott Qinhuang Chengdu, and we are glad to see that you have a satisfying stay here and give us recognition for our service work. Thank you again for your stay and we look forward to welcoming you again!
Guest User
Studio Deluxe
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 1, 2024
The staff was very helpful even though English should be improve. But by use translate phone machine help a lot.
Response from Property: Dear guest, hello. Thank you for choosing to stay at the ASCOTT Qinhuang Chengdu. We are very happy to see that you are very satisfied with the service of our colleagues. We have shared your feedback with all hotel staff. We have always adhered to the excellent service philosophy of Ascott and are committed to providing customers with a service experience that exceeds their expectations. We hope you can continue to support us and give us the opportunity to continue working hard to bring you a better service experience. Looking forward to every encounter with you in the future, wishing you a happy life!
Guest User
Studio Deluxe
Stayed in Apr 2024
Couples
24 review
5.0/5
Outstanding
Posted on May 1, 2024
Great place to spend the night if you’re in this neck of the woods. It’s a new area so don’t expect mature gardens and surroundings - everything is being developed, including roads. The hotel staff were amiable and professional. The room was clean with lakeside views. The breakfast is sufficient, but skip coffee and grab a Starbucks or coffee of your choice for your morning hit of caffeine.
Response from Property: Greetings from your friendly team at Ascott Qinhuang Chengdu!Thank you for reviewing your stay at our serviced residence and for letting us know you had a wholly enjoyable and comfortable stay with us. Your compliment has definitely brought great encouragement to them to strive for service excellence and continue to provide the best service possible. Thank you! All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us.We are at your service.Kind regards!
Cullen B
One-Bedroom Deluxe
Stayed in Feb 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Beautiful hotel with great amenities. The room was very large, clean, and comfortable. The gym was fantastic and had everything we needed. Great price! Would definitely stay here again.
Response from Property: Dear guests, Thank you for choosing Ascott Qinhuang Chengdu, and we are glad to see that you have a satisfying stay here and give us recognition for our service work. Thank you again for your stay and we look forward to welcoming you again!
Guest User
One-Bedroom Deluxe
Stayed in Feb 2024
Friends
1 review
4.0/5
Very Good
Posted on Feb 17, 2024
The location is far, that’s the only disadvantage! Others are all fine for the price
Response from Property: Greetings from your friendly team at Ascott Qinhuang Chengdu!Thank you for reviewing your stay at our serviced residence and for letting us know you had a wholly enjoyable and comfortable stay with us. Your compliment has definitely brought great encouragement to them to strive for service excellence and continue to provide the best service possible. Thank you! All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us.We are at your service.Kind regards!
Guest User
Studio Deluxe
Stayed in Jun 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 25, 2023
Great hotel, very friendly staff! Nice breakfast and it’s possible to do a late check-out.
6/9
Response from Property: Dear guests, Thank you for choosing Ascott Qinhuang Serviced Apartment Chengdu. I am very glad to see that you have a satisfactory accommodation experience here and give us recognition for our service work. Chengdu Ascott Qinhuang Service Apartment is located in Tianfu Business District, only two minutes walk from Exit C of Tianfu Business District Subway. It is the future center area that Chengdu will focus on. Adjacent to Western Expo City, it sits on Tianfu Central Park and Luxi The river ecological area has a unique architectural design. Living in it, you can enjoy the morning glow, snow-capped mountains, and sunset. Thank you again for your stay, we look forward to your stay again!
Ali
Studio Deluxe
Stayed in Nov 2023
Business travelers
13 review
3.5/5
Posted on Jan 17, 2024
Nice hotel in a not-yet-developed location. There is still room for further development in the area. But hotel is nice at a low price. Services are good too, but for a short stay of 1-2 nights at most.
Response from Property: Dear guest, thank you for taking the time to comment on your experience of staying in our apartment, and we greatly appreciate your recognition of our service. As of now, Tianfu Joy City has opened and the surrounding area is constantly improving, making travel and entertainment more convenient. Welcome back, I am sure you will have a better experience.
Heather Elizabeth
Studio Deluxe
Stayed in Jul 2023
Solo travelers
4 review
3.5/5
Posted on Jul 24, 2023
Good location, but the entrance is difficult to find. Be aware there is a lot of building work going on in the area, although you can’t hear it from inside. Staff were very friendly, but made a mistake at check in with my visa meaning they woke me very early the following morning by phone. After saying I could bring down my passport at any time they then woke me again by knocking on the door. They initially agreed to a partial refund, but this has never been issued. The information states languages spoken at the front desk include English, but past a basic hello this is not the case. Room was fantastic, everything you need, just disappointed in the mistakes made as I initially offered to help find the correct visa, but help was declined.
Response from Property: Dear VIP: Hello! Thank you for taking the time to provide us with feedback on the experience and feelings of this stay. We are very sorry to learn that this check-in experience did not meet all of your expectations and requirements. The hotel management attaches great importance and attention to your opinions and suggestions. Your suggestion is very relevant. We have shared it with the hotel management and developed corresponding rectification plans and training plans to prevent the recurrence of such incidents. Chengdu Yashige Qin Emperor Service Apartment is committed to ensuring a comfortable and satisfactory stay experience for every guest. We sincerely welcome you to stay again, allowing us the opportunity to showcase our improvements and hope to bring you a brand new and positive experience at that time. You can also record our contact information, and if you have any questions or service needs, you can directly contact us. Wishing you a happy life!
Guest User
Three-Bedroom Executive
Stayed in Mar 2024
Family
2 review
4.7/5
Amazing
Posted on May 29, 2024
Very good!
Response from Property: Dear guest,Thank you for your support and love for Ascott Qinhuang Chengdu, and for sharing your experience with us. We are honored that the service and hardware facilities of our colleagues have been affirmed by you, and we hope that you can share this pleasant stay with your family and friends. In Chengdu, a park city, we choose to go deep between Tianfu Central Park and the ecological hinterland of Luxi River, and with the design of the exterior walls of high-altitude buildings with "mountains and peaks", we have an excellent view of "above the clouds, paradise". Thank you again for your recognition of the hotel, and sincerely welcome you to come again, so that we can bring you more intimate and high-quality service
Wagenfuehr
Two-Bedroom Deluxe
Stayed in Jun 2022
Business travelers
8 review
5.0/5
Outstanding
Posted on Jul 5, 2022
Actually Brand New Hotel and very Good Facility , the Personal was very Kind to help . Its a New Area it will take some Time for the Surroundings to Offer more Places for Dining or others but for me as a Business Traveler its a good Choice to Stay relaxed at the Place i need to be.
Response from Property: Dear guest,Greetings from your friendly team at Ascott Qinghuang Chengdu!Thank you for reviewing your stay at our serviced residence and for letting us know you had a wholly enjoyable and comfortable stay with us. Your compliment has definitely brought great encouragement to them to strive for service excellence and continue to provide the best service possible. Thank you! All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us.We are at your service.Kind regards!
Guest User
Studio Deluxe
Stayed in Mar 2024
Business travelers
5 review
4.5/5
Great
Posted on Apr 15, 2024
good!
Guest User
Studio Deluxe
Stayed in Jul 2022
Solo travelers
7 review
5.0/5
Outstanding
Posted on Oct 19, 2022
Just sad the poop was closed.
Response from Property: Greetings from your friendly team at Ascott Qinghuang Chengdu!Thank you for reviewing your stay at our serviced residence ,we were sorry for the the pool‘s opening was delayed ,and now it has opened. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us.We are at your service.Kind regards!
XiaoluSophie
Two-Bedroom Deluxe
Stayed in Jun 2024
Friends
4 review
5.0/5
Outstanding
Posted on Jun 11, 2024
It was my first time staying at Ascott. The experience was very good. There is a subway downstairs, which makes transportation very convenient. There are also small stalls downstairs at night, which makes eating very convenient. The overall decoration style of the hotel is Chinese. The room I booked this time overlooks Qinhuang Lake, which has a very good view. The hotel service staff are very enthusiastic, especially the front desk manager Xiao Dong. Because I had something to deal with in the afternoon, he was very considerate to help delay check-out until 2 o'clock. When I left the hotel, I took the initiative to ask if the license plate had been entered. I will choose Ascott next time I travel
Original TextTranslated by Google
Response from Property: Dear guest, Hello, thank you for choosing to stay at Ascott Qinhuang Chengdu. We are very happy to see that you are very satisfied with the service of our colleagues. We have shared your comments with all hotel staff. We have always been adhering to the excellent service concept of Ascott and committed to providing customers with a service experience that exceeds expectations. We hope that you will continue to support us so that we can have the opportunity to continue to work hard to bring you a better service experience. Looking forward to meeting you every time in the future, I wish you a happy life!