Atour Hotel Sichuan Normal University Subway Station Chengdu

I don’t know if the people who gave this hotel the “quiet” label are deaf. There is construction on both sides, and the sound insulation is extremely poor. You can clearly hear the noise in the next room and the corridor. The air conditioner is noisy. The hotel itself knows that it is noisy, right? I was given earplugs, but the room smelled heavy of smoke. I don’t know if it was a problem with the central air conditioner or the room cleanliness. No matter which mode I chose, the light would always shine, either in the corner or on the panel.

A very bad accommodation experience. Question 1: I really didn't expect the soundproofing to be so bad. I was woken up by the man next door at 3:30 in the middle of the night. If I can hear normal conversations next door, shouldn't you reflect on why you can't do a better job of soundproofing? I asked the manager for feedback in the morning, and she said I could call the front desk. I could call, but if I was called by the front desk to tell me not to talk because I was talking in the room at 3:00 in the middle of the night, what do you think I would think? Besides, the people I was traveling with were still sleeping, and I would definitely wake him up if I called. After all, it's a room of about 400, but the stay experience is not as good as that of 70. Question 2: The room is large, but the air conditioner is not powerful. If the air conditioner can't cover such a large room, it should be designed to be smaller. Don't be superficial. Send water and tea. If you can't even do the essence well, what kind of service can you talk about! Question 3: I gave feedback to your manager, but you said sorry for not giving you a good experience, just like nothing happened, and did nothing to remedy it. I was woken up at 3:30 and fell asleep again at 6 o'clock. I still have to go to work the next day. How can I work well with this spirit? I have heard of Atour from many channels, and I have stayed in other places and have also signed up for membership, but I am really pissed off by your store!!! I hope you can give me some feedback!

The front desk of the hotel called in advance to inform them that the floor plan was not square, but it was not convenient to check out of the hotel booked by a business traveler, so I thought I could just move in. However, it turned out that the floor plan was indeed very irregular, and there were many beams running across the room. Moreover, the windows are very small, have poor ventilation, are very high, and cannot be closed. Since they are facing the street, it will be very noisy. Atour with the worst experience

1. There was a lot of noise when running in the gym. After running for 20 minutes, the waiter came to say that he disturbed the guests downstairs. Is it for decoration? 2. The noise of road construction downstairs was very loud 3. High price and low quality

1) I booked the hotel on the same day, and received a call from the front desk. The conversation was not focused. They repeated twice what room type I booked, and said that there would be noise from 8 am to 8 pm due to construction in the surrounding area. I said it was okay because I had to go out to work during the day. But after checking in, the noise was all night long! I could hear it even with earplugs, as if I was sleeping on the street, but it was too late and I spent a long time trying to close the window. As a result, I found out at dawn the next day! This small window cannot be reached by people, and can only be controlled by remote control. The key is that it cannot be closed at all as shown in the picture! ! I was blown by the wind all night! I took three painkillers the next day! I reported it to the front desk early the next morning, and the other party immediately said that we could change the room. When I came back from work at night, I found that they also gave us a small gift, but we did not accept it and did not take it away. There is reason to suspect that you sold it to guests for 400 yuan a day on the premise that you knew (the window could not be closed)! Calling in advance without explaining the purpose is just to say that the room type and window are small and there is construction, which is also to get rid of responsibility. Because your room cannot be cancelled! 2) When I checked in, the front desk (the guy at the 27th front desk) was cold and arrogant. He also sent a text message verification code directly, saying that I could register for Atour membership without a deposit. I am a Ctrip Gold Diamond member, so I can check how many hotels I need to stay in to upgrade to Gold Diamond. No hotel has ever sent a verification code directly to ask me to register for membership. After all, my level does not require a deposit, and I have unlimited room upgrades, free breakfast and all other rights. You did not provide breakfast, did not upgrade the room type, and gave me the worst room, which was the last room at the end of the corridor. I had a headache and a cold at work the next day, and it was good that I did not ask you to claim for lost wages! 3) Yes, for the first time in my life, I took the initiative to ask if breakfast was provided, and the front desk guy kept emphasizing that we did not include breakfast. You immediately refused, saying that breakfast was 50 per serving. Yes, I spent 800 to stay for two days just to take advantage of the breakfast... 4) As a Ctrip Gold Diamond member, I felt despised and insulted for the first time. 5) Found two big spiders.

Hygiene: Very clean Facilities: Complete, Environment: Very good Service: The hotel staff is serious and responsible,