Atour Hotel Sichuan Normal University Subway Station Chengdu

The room has a sloped roof and is slightly depressing. The subway is being built around the hotel and it is quite noisy from 7:30 to 21:00 in the morning. What's even worse is that I live on the 5th floor, with the washing machine on the same floor. There are always people washing clothes at night, and I can hear them clearly, which greatly affects my sleep. The service is okay. After all, it is a chain and the service staff are well-trained. The only advantage is that it is close to the subway station, nothing else.

The front desk of the hotel called in advance to inform them that the floor plan was not square, but it was not convenient to check out of the hotel booked by a business traveler, so I thought I could just move in. However, it turned out that the floor plan was indeed very irregular, and there were many beams running across the room. Moreover, the windows are very small, have poor ventilation, are very high, and cannot be closed. Since they are facing the street, it will be very noisy. Atour with the worst experience

1) I booked the hotel on the same day, and received a call from the front desk. The conversation was not focused. They repeated twice what room type I booked, and said that there would be noise from 8 am to 8 pm due to construction in the surrounding area. I said it was okay because I had to go out to work during the day. But after checking in, the noise was all night long! I could hear it even with earplugs, as if I was sleeping on the street, but it was too late and I spent a long time trying to close the window. As a result, I found out at dawn the next day! This small window cannot be reached by people, and can only be controlled by remote control. The key is that it cannot be closed at all as shown in the picture! ! I was blown by the wind all night! I took three painkillers the next day! I reported it to the front desk early the next morning, and the other party immediately said that we could change the room. When I came back from work at night, I found that they also gave us a small gift, but we did not accept it and did not take it away. There is reason to suspect that you sold it to guests for 400 yuan a day on the premise that you knew (the window could not be closed)! Calling in advance without explaining the purpose is just to say that the room type and window are small and there is construction, which is also to get rid of responsibility. Because your room cannot be cancelled! 2) When I checked in, the front desk (the guy at the 27th front desk) was cold and arrogant. He also sent a text message verification code directly, saying that I could register for Atour membership without a deposit. I am a Ctrip Gold Diamond member, so I can check how many hotels I need to stay in to upgrade to Gold Diamond. No hotel has ever sent a verification code directly to ask me to register for membership. After all, my level does not require a deposit, and I have unlimited room upgrades, free breakfast and all other rights. You did not provide breakfast, did not upgrade the room type, and gave me the worst room, which was the last room at the end of the corridor. I had a headache and a cold at work the next day, and it was good that I did not ask you to claim for lost wages! 3) Yes, for the first time in my life, I took the initiative to ask if breakfast was provided, and the front desk guy kept emphasizing that we did not include breakfast. You immediately refused, saying that breakfast was 50 per serving. Yes, I spent 800 to stay for two days just to take advantage of the breakfast... 4) As a Ctrip Gold Diamond member, I felt despised and insulted for the first time. 5) Found two big spiders.