Tivoli Chengdu at Cultural Heritage Park

The first impression was very good, the environment was beautiful, and the room looked good. I thought I could have a pleasant vacation. However, we, who are not picky about service, felt the lack of service twice when we went to the western restaurant. When we went to the restaurant for Chinese food, we were told that there were about 5 or 6 tables of guests before we ordered, so we had to wait. We were told that it would take 45 minutes to order pasta. We just had to wait. The vegetable soup we ordered came with pumpkin soup. The waiter said it was unclear. I wanted to find a foreman to ask, but he left without any communication before he finished speaking. I waited for more than 10 minutes and replaced it with a soup of this level. When I paid the bill, he said that the cash register system had a malfunction and asked the payment to the waiter's personal WeChat. The waiter took away the plate I was eating at breakfast without asking. The service experience was really terrible. The room facilities look good on the surface, but the details will be exposed when they are used. The angle of the shower head is fixed as shown in the picture. I don't know how tall you have to be to get a shower. I have stayed in many five-star hotels, and I will never choose this brand of hotel again.

The room is very clean and upscale, especially the bathtub! It has a special atmosphere! The front desk staff Rora and Lily are very enthusiastic and patient. They introduced many hotel facilities. Next time, I plan to bring my friends here to experience the spa.

The hotel environment is very good, and it is also convenient to go out and take the subway. The front desk guy helped to upgrade to a suite. The room is very spacious, the room facilities are very good, both modern and warm, and the experience is superb. Looking out from the room, the view is also OK. The bedding is comfortable and the shower water pressure is sufficient. The room hygiene is very good, and the cleaning sister is very enthusiastic. The breakfast is quite satisfactory, and the food is not replenished in time when the passenger flow is relatively large.