Lavande Hotel Chengdu Shuangliu International Airport of Sichuan Province

Satisfied, the service attitude is very good, and the room hygiene is very good.

Stayed for 4 days, the carpet and the bottom of the wardrobe were very dirty, there was no socket next to the desk and coffee table, and I had to work on the bedside table. The design was flawed, the toiletries were good, and the breakfast was better than the same level

Not bad, the locals are serious, Hygiene: first class Service: good

First of all, I chose Lavande because I thought it was a chain store, thinking that it would be almost uniform across the country. My eyes were opened when I came to this store in Shuangliu, Chengdu. On the first day I came, I asked about parking. The front desk talked about Trump. I didn’t understand and asked again. The female front desk was obviously impatient and replied very stiffly, where is your professionalism? Secondly, because I wanted to buy a breakfast coupon, because the two of us would stay for five or six days, the front desk recommended a half membership, which would provide free breakfast. I did it well, but it was almost seven o'clock the next day, and there was no breakfast. I was told it wouldn't start until half past seven. I would like to ask, does your family provide breakfast or morning tea? Are guests who have an early flight going to starve to death in your home? Third, the soundproofing of the hotel is very, very, very poor. I came here on a business trip and I didn’t get a good night’s sleep in the few days I stayed. I either queued up next door to come in in the middle of the night, or queued up to the next door where people gathered to drink and make noise. At twelve o’clock in the middle of the night, I woke up I called the front desk to complain, do you know how they resolved it? I called the neighbor. I couldn't bear it anymore and my family went downstairs to the front desk and asked to remind the neighbor carefully. Then they sent a security guard up and told them, please keep your voice down. It was the neighbor who complained about you. As a result, the neighbor retaliated even more crazily. Unable to bear it, I knocked on the door to warn and try to communicate. At this time, the security guard became more energetic, blowing his nose and staring at me. If your service makes a difference, who would be willing to clean up the hotel environment for you? I would also like to ask the security and service staff of this hotel. Why are you gathering people for mahjong on the tenth floor in the middle of the night when they should be working the night shift to keep everyone safe? Don't be too outrageous about your hotel. It doesn't matter what you want for security services. The above are all my true feelings. I will continue to feedback the situation of your hotel to Lavande Company in the future. Please do not call me to harass me, and I do not need your compensation! If you can't keep doing it, close it as soon as possible. Don't ruin the reputation of the chain brand!