Guest User
March 19, 2024
I am now enduring the pain and discomfort after eye surgery. Here is my statement: I checked into this Home Inn Select Hotel yesterday and was steamed at 30 degrees in the "windowless room" around 12pm. The hotel only provided fans to cool the room slowly and ineffectively. , causing me to go out in the rain in the middle of the night to find another hotel. The next day, the hotel insisted that it was a bizarre experience without any fault. I checked into Chengdu Home Inn Select Hotel (Huaxi Wuhou Temple Branch) on March 18, 2024, and returned to the room to work at around 20:30 in the afternoon. At around 22:30, I found that the room temperature was in the "ventilation" mode of the air conditioner. In this case, the room temperature had reached 27.5 degrees Celsius, and the temperature could not be lowered through adjustment, so I urgently contacted the front desk for help. The front desk told me that the room is heated by central air conditioning, so the temperature cannot be adjusted by itself. He repeatedly emphasized to me in a cold and nonchalant manner, "Madam, you have booked a windowless room. It was marked on the platform when booking, and I have reminded you when checking in." . Within a few minutes of watching the phone call, the room temperature soared to 28.5 degrees. After I exploded under the constant heat and torture, I sent the master to go upstairs to check. After debugging, the temperature could not be lowered. The room temperature continued to soar to 29 or 30 degrees. I had to open the door. Using fans to dissipate heat is slow and ineffective. Because it was already early in the morning, and I had eye surgery at 8:30 the next morning, the chef suggested that the staff on duty contact other hotels for me when the hotel was full, but was rejected. The staff on duty insisted that they could only use fans to cool me down. If I continued to stay, I moved out to a nearby hotel in the rain in Chengdu. I would like to ask Homeinns, do you provide customers with a comfortable stay environment and experience? What kind of shame and what legal provisions do you have to insist that you are not at fault and not refund the room fee? Doesn’t it hurt your conscience to hold this money? I will insist on safeguarding my rights through the Ctrip platform, insist on safeguarding my rights on 12315, insist on safeguarding my rights on 12345, and insist on safeguarding my rights through judicial litigation to the end!
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