The hardware is excellent, the greenery is very good... The room is quiet, the breakfast is also rich... But the service is really bad overall, very unstable... The door reception, front desk, guest room, restaurant, etc.
I have stayed in many hotels, and the service is at the level of a hotel that costs 200 or 300 yuan, or even less... When I first arrived at the hotel, the driver took down the suitcase, and the door service staff ignored me and didn't even say a word. When I entered the lobby to check in, I had to take the initiative to say hello. After checking in, no one took me to the room. When I walked a third of the way, they reminded me how to go and pay attention to which building... There were three women at the counter next to me. They asked me to take the guests to the room, but none of them responded. Is this the service level that a star-rated hotel should have? Usually when I walked to the hotel, I met all the service staff and none of them took the initiative to say hello. I have stayed in the most speechless luxury hotel... The room is equipped with a refrigerator, which is empty.
I have to say that the greenery, environment, hardware, and hygiene of the hotel are still good, but the service is really bad.
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