Guest User
September 18, 2024
The worst stay experience, bar none.
First, I booked a basic room online. It looked ok in the photos, but when I opened the door, there was a bed less than 1m away from the door. The whole room was taken up by the bed, and there was an unpleasant smell. Later, I paid extra to change to a bigger room (this shows that their photos are not consistent with the actual situation)
Second: The sound insulation is very poor, and you can hear clearly the sound of the water running when the person next to you is taking a shower.
Third: The bathroom curtain is covered with mold spots, and opposite is a commercial and residential building. There are large gaps between the shower curtains, making it impossible to protect privacy.
Fourth: The most unacceptable point is hygiene and cleanliness. On the first day, I threw the towel next to the bathtub and they didn't change it. They just gave me two new ones. The next day, when I asked the front desk to clean the room, I was told that their hotel auntie got off work at 5 o'clock and couldn't clean after 5 o'clock in the afternoon. This is very strange. Does that mean the guests must vacate their rooms before 5 o'clock for you to clean? Ok, even if there is this strange rule, you have to tell the customer in advance. What does it mean to say nothing at all? After I accepted this unreasonable rule, I asked the front desk to help me clean up. If I didn't change the bed sheets, I would just change two bath towels. They all agreed, but when I returned to the hotel I found it was a mess! As shown in the picture.
Please don't choose this kind of rubbish hotel in the future.
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