Benrat Hotel

The hotel is located at a very strategic location and the staff are very friendly. Staff no.1 and no.6 went extra miles to help us on our TaoBao delivery and help us when we need assistance on booking DiDi. The hotel room is very clean and spacious. Come with smart curtain and massage bed. During we checking out, they even gift each of us a cute Panda as souvenir. Will definitely stay here again if come back to ChengDu.

Mixed feelings. On the positive side, the location is awesome, right in the heart of a lively bar street and eateries, which made it convenient for going out and exploring. The hotel itself is clean, modern, and well-equipped, with handy amenities like a laundry room and gym on the 6th floor. Since it's a standalone building, it also felt more private and secure. However, the service really let the experience down as though the staff were forced to work?! The staffs (except the young man) were unfriendly and reluctant to help. For instance when we had an issue with the aircon which keeps switching off on its own, the front desk staff came to our room with a super impatient look, tried multiple times to troubleshoot the aircon with the AI assistance and just told us impatiently “if we have any issues just ask the AI machine next time” (like obviously we already did and it didn’t resolve the issue? She had to try multiple times too….??) instead of offering real assistance. It wasn’t just a one-off thing either; their overall attitude felt indifferent, even a bit rude at times when we asked about our parcels. Housekeeping was another weak point - towels kept disappearing, water and toilet paper wasn’t refilled unless we asked multiple times. Things have to be reminded or you just have to go downstairs and get it yourself. Overall, Benrat Hotel is a solid choice if you’re just looking for a clean, well-located place to stay and don’t expect any staff service/DIY. If friendly hospitality matters to you, you might want to look elsewhere. You can tell the owner has put genuine care into designing the hotel - the charming decor and thoughtful amenities but it’s just sad that the staff's indifferent service doesn't match the same level of attention and warmth. With just a bit more hospitality training, this could be a truly outstanding stay.

Overall was perfect, alot of food stall nearby hotel. Very convenient and very chill. Will come to stay again when visit chengdu