Holiday Inn Chengdu Century City

Holiday Inn Chengdu Century City Reviews

Holiday Inn Chengdu Century City

No. 208 Shijicheng Road, Wuhou District, Chengdu, Sichuan, 610041, ChinaView Hotel Details
Holiday Inn Chengdu Century City
Holiday Inn Chengdu Century CityHoliday Inn Chengdu Century CityHoliday Inn Chengdu Century City
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Holiday Inn Chengdu Century City Guest Reviews

4.6/5
Very Good
1044 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1044)
Positive reviews(1005)
Reviews with photos/video(91)
Classy environment(98)
Delicious breakfast(89)
Easy to get around(50)
Friendly front desk staff(25)
Stayed multiple times(15)
Poor air conditioning(15)
Perfect for business trips(14)
Close to metro(9)
Negative reviews(39)
Guest User
Standard
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 19, 2024
Very lovely! Highly recommend! Very convenient. Only a ten minute walk to Century City Metro on line 1 and 18.
Response from Property: Dear guest, hello! It is a great honor to welcome you to stay, and thank you very much for your love and recommendation of our hotel! Our hotel is located in the Century City business district, adjacent to SKP/Global Shopping Center, and a 10-minute walk to Metro Line 1 and Line 18. The transportation is very convenient, whether it is business meetings or leisure travel, travel is very convenient. Thank you again for your recognition and sharing. We will continue to work hard to provide better services and experiences for every guest, and look forward to your visit again! I wish you a happy life! Cathryn Shi Hotel Manager
Guest User
Premium
Stayed in Mar 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Apr 6, 2023
Large room, everything was very clean. Bathroom is new Very nice large breakfast
Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are very glad to know that hotel facility and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!Sincerely,Roy WangHotel Manager
Lam
Standard
Stayed in Jul 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Jul 20, 2023
Reasonable price and quality hotel
Response from Property: Dear Guest,Thanks for sharing your valuable comments with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Our hotel is very competiveness for the service/location and value for price. Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future.Sincerely,Roy WangHotel Manager
Anonymous User
Standard
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 12, 2024
good hotel
Chengfangyuan™
Standard
Stayed in Sep 2024
Business travelers
179 review
5.0/5
Outstanding
Posted on Sep 9, 2024
【Holiday Inn Century City Chengdu. West Building Suite】 Brilliant Memories 🛏 【️Holiday Inn Century City Chengdu-West Building】 📌 Hotel Overview ❶. Comprehensive evaluation: There are now 7 Holiday Inn brand hotels in the whole Sichuan Province. Except for Batang HI in Ganzi, the other six are all in the provincial capital Chengdu - this is also one of the characteristics of Chengdu. When you talk about anything in Sichuan, you can only divide it into two aspects: Chengdu and outside Chengdu. The economic capacity of this city is one of the best in the country. In other words, if one day Chengdu really changes from a sub-provincial city to a municipality directly under the central government, the rest of Sichuan Province will plummet in terms of economy, culture, business and other aspects. The same is true for the hotel industry. Almost all the extremely good hotels in the province are in Chengdu. At present, there are two leaders in the first echelon of Sichuan's hotel industry: Ritz-Carlton Reserve, Risai Valley, and Six Senses Qingcheng Mountain; the second echelon includes: Diaoyutai Boutique, Boshe, Waldorf Astoria, Qingcheng Songpin, W, Niccolo Hotel, St. Regis, Ritz-Carlton, Genting Ranch Shengmei Resort, Guantang Anlu, and Emeishan Wulan (formerly Blue Light Jizhuang, now reorganized by Ordos people). It can be seen that 11 of the 13 best hotels in Sichuan Province (excluding B&Bs, etc.) are in Chengdu. The same is true for the "Holiday" brand. The largest Holiday Inn in China is the Century City HI West Building where I am staying now, which has 775 rooms; the only twin HI in China is the Century City HI West Building and East Building. In the final analysis, all data are outstanding in Greater China; ❷. Location profile: It is close to landmark buildings such as Sichuan Radio and Television Station, SKP, and Global Center Commercial Complex. It takes only about 10 minutes to walk from Exit F of Century City Subway Station. It only takes two stops (about 10 minutes) to take Line 18 from Century City to Xibo City. 🏨 About the Room In Room ❶. Room layout: The hotel helped me upgrade to a 65-square-meter one-bedroom suite with a king-size bed and a living room. After so many years, this is the first time I couldn't help but shed tears when staying in a hotel. It's not because of the exquisite welcome desserts, the thoughtful nine-square welcome snacks and welcome fruits, the welcome drink coupons or the WeChat messages... but the warm and affectionate handwritten welcome letter. I have never seen such neat, pious and beautiful handwriting. I have never encountered such warm and sincere words when staying in a hotel. The words are full of frankness. I have never seen such a vivid portrait of my host in a hotel welcome letter! I am so moved. It's like every time Zhang Ziyi's family stays in a hotel in Macau, the housekeeping department even embroiders her family's names on the pillowcases with gold thread. The sense of happiness and respect I got this time is beyond description. This little welcome letter makes me feel that my job as a low-level professional car host is a little valuable. The hotel is really full of hidden talents (there are art and calligraphy talents). The most important thing is that they are so comprehensive and hardworking in their due diligence for every diamond guest. I am extremely grateful! The desk is equipped with hotel magazines, jogging maps, various food vouchers, etc. The hair dryer is from Hangzhou Lexiu, which is an excellent substitute and tribute to Dyson; ❷. Welcome gift: A cute panda plush toy night bed gift, which instantly makes the whole room warmer. ☕️ Dining ❶. Food glimpse: Marketing Communications Manager Si Wei (English name Chloe, the hotel marketing manager with the best temper, the most thoughtful and the best personality I have ever seen) kindly invited me to the fish head hot pot on the second floor of the east building. Unfortunately, I was on a diet, so I had to swallow my saliva and give up, haha. I must give a thumbs up to the hotel's food. There is a fish head hot pot on the second floor of the east building (the Heilongtan InterContinental and this place have the same Chinese owner, so there is no need to worry about the fish not being authentic or fresh, as it is absolutely supplied directly from the place of origin); the 19th floor of the west building is a Thai restaurant, which is exquisitely decorated and has a good view, suitable for gatherings; the all-day restaurant is on the first floor, with a rich and impeccable breakfast; the happy hour in the evening is in the member area in the inner room, and the Western pastries are exquisitely crafted, surpassing many "InterContinental" brand hotels in some aspects. No wonder, the hotel and the Century City InterContinental next door are almost connected as a whole, with the same owner, so naturally many aspects have been upgraded by leaps and bounds, such as catering, management, etc., which are better than most similar domestic competitors; ❷. City gluttony: Between the West Building of Century City Holiday Inn and InterContinental is the world-famous Xishu Corridor Bridge, not because of how many black pearls, Michelin, must-eat lists or food forests there are, but because it cleverly combines multiple elements such as hotels, tourism, culture, and catering, and the flow of people is not mixed or dense, so it is particularly suitable for security work. Based on the above, this place is often used as a fixed check-in place for foreign countries visiting China to stay, visit, and taste food, such as the iron lady of a certain country, etc. In addition, the entire Century City area is a super-large high-end community, with high-end communities and many food districts and commercial districts. You can see that the most common brands are almost all available: KFC, Starbucks, Yuanji Yunjiao... 🏊 Hardware Facilities ❶. Hotel environment: When I stay in this hotel, I never consider the hardware and service (although it is already at the ceiling level), it is more of a repetition of good memories, just like watching a movie. You know, I am the person who has hosted the Chengdu Auto Show the most times in China, from 2006 to this year, a total of 19 times (the Chengdu Auto Show has only been held 27 times in total, once a year); from Century City to Xibo City... the stories that happened during this period are still vivid in my mind. In 2006, I officially entered the industry. That year, the West Building of Century City Holiday Inn was officially opened. Since then, it has been hard to find a room here during the auto show season. For example, the staff of a number of well-known car brands such as Acura G all live here; Shunxing, Shu Jiuxiang, etc. have also become the bases for us to gather during the auto show... In short, unforgettable past events flashed before my eyes like an endless string of beads, making people unable to stop. This kind of emotional feedback is something that other hotels can never give you. In other words, I am not staying in the hotel itself, I am enjoying a warm reappearance of my life journey, and the whole process is priceless... ❷. Recreation and Fitness: The gym is on the 19th floor. It was converted from the executive lounge, so the area is amazingly large. Their guest rooms are also partially renovated a few years ago (the east building has not been renovated on a large scale, so the west building is a little newer), and there is no such old feeling as the legend says. 🌟 The Moments ❶. Star staff: Lucy Liu, the personal butler, arranged everything for me clearly: hotel introduction, room recommendation, shuttle bus, delicious food, etc. She is more attentive and responsible than my family, and can be regarded as a role model in the industry! ❷. Number of stays: I have stayed in this hotel 3 times, and this is the 4th time. Because although I have hosted so many Chengdu Auto Shows, I still like to check in everywhere because I am a hotel control. 📍 Brief summary Conclusion ❶. Wonderful moments: Coffee capsules and coffee machines are from the French national treasure brand L'or; ❷. Regrets: The porter is not responsible for carrying luggage when getting on and off the car; the big bed in the guest room is spliced ​​from two double beds, which is not friendly to the waist. The take-away coffee paper cups in the all-day restaurant still had green cup covers the night before, but they were gone the next day, and the staff said that they had never had cup covers, which is a bit of inadequate training (self-contradiction).
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6/20
Viliya
2 Double Beds Standard
Stayed in Sep 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The rooms and service are very good. This time I came to attend the exhibition, I chose the nearest West Building. I was a little uncomfortable with the lack of lighting in the hanging area of ​​the room. Other things are great, I will choose this place again when I come to the exhibition. And the restaurants nearby are all good. Not close to the city, it can fully meet the needs of the exhibition period.
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Xingzoudexiaomifeng
Standard
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 6, 2024
The room lady who deserves praise——Anna Zheng Guangying About this stay, the praiseworthy things: 1. Because I contacted by phone in advance and said that it was my first time to the store and I also completed the stamp collection activity, Rebeca upgraded me to a suite to enhance the stay experience! 2. The room lady is really the most praiseworthy during the entire stay. It seems that the room leader is well trained! After I checked in, I went to the room. Because the welcome items arranged by the guest relations department could not stick to the window and fell off, I contacted the service center to arrange for the lady to take them away. During the collection process, the lady asked how the room was arranged and whether there was anything else I could help with (I didn't see the name of this lady)! When checking in, I didn't ask if there was anything else I could help with, and I checked in with the room card! The second lady was when I had breakfast the next day. I asked the front desk to arrange to clean the bathtub and send a bathrobe. It was enough! When I returned to the room, not only was the bathtub disturbed, but two bathrobes were also replenished. What surprised me most was that the quilt was re-made for me. Even if I wanted to check out, the lady still refilled the mineral water and took away all the garbage! Therefore, I went out to see the name of the elder sister, Zheng Guangying Anna! The elder sister is really nice! She deserves praise! 3. During happy hour, I couldn't eat fried rice without kimchi, hahaha. After reporting it to the waiter, the waiter asked me to type to the chef because the chef couldn't hear! I typed for kimchi and it was brought to me in a while! It's really personalized service! Areas that need improvement... 1. When entering the lobby, there were two girls in blue clothes standing. Because I didn't know where to check in, I was already very close! Because when I was not sure if it was a hotel staff, I didn't ask proactively, but when I walked very close, I saw a red card and asked where to check in? Why can't the two ladies ask proactively? ? ? ? 2. Because of the membership name, I can only place an order with the membership name. I had contacted Rebeca the day before. I don't know why the hotel had to contact Ctrip at 11:48 the next day to let Ctrip confirm the check-in name... 3. Because the reservation through Ctrip has a Chinese name, I don't know why "峰" was written as "蜂" in the welcome letter? 4. There were bugs in the toilet. I reported the video to the front desk at the time, but the front desk was hesitant and didn't say anything... 5. I called the room service at night and they didn't know whether members could enjoy discounts. They asked me to call back? Because I promised Rebeca before booking, even if there are complaints, I still give it a five-point score!!!
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Response from Property: Dear guest: Hello! Thank you very much for visiting Holiday Inn Century City Chengdu, and thank you for taking your precious time to share with us your experience and feelings during your stay. We are very happy that you highly praised the service of Anna, the housekeeper. We will also encourage more housekeeper colleagues to learn from Anna. Let this professionalism and enthusiasm bring a different experience to more guests. At the same time, we sincerely apologize for the improvements you proposed. For the situation where the lobby staff failed to ask proactively, we will strengthen training, improve service awareness, and ensure that every guest can get timely help and guidance. Regarding the error in the welcome letter, we will immediately make corrections to avoid similar situations from happening again. We deeply apologize for the problem of bugs in the toilet. We will also strengthen the inspection and management of room hygiene to ensure that the guests' accommodation environment is safe and hygienic. Regarding the question of whether room service can enjoy member discounts, we have immediately strengthened the training of relevant courtesy for employees to improve their professionalism and business level and ensure the rights and interests of member guests. Thank you again for your stay and such detailed sharing. The hotel attaches great importance to the guest experience and feedback. Because of your trust and sharing, we will continue to move forward on the road of providing better services. Thank you again for sharing. My team and I sincerely invite you to visit again soon to witness our improvement! Cathryn Shi Hotel Manager
Yeshuivs
2 Double Beds Standard
Stayed in Aug 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Because of business trip, this hotel is very close to the convention center, and it is very cost-effective, clean, and very convenient. I will stay here again if I have the chance, and I will not miss every auto show in Chengdu. I hope that next time I stay, I can provide fruit and free room upgrade. Liu Wenli's service is also very good
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Pengxiaoru
Upgrated Premium
Stayed in Aug 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The hotel is in a good location, the hotel transportation is very convenient, the room facilities are very good, the room is very clean and tidy, the mattress is very soft and comfortable, the things are relatively complete, the service is very good, very attentive, the service attitude is good, it is a hotel worth staying in. Annie Lu Yimeng, the deputy manager of the hotel's guest relations, has a very good service attitude. She also contacted one day in advance to inquire about the check-in time and personal check-in preferences. She is so thoughtful and considerate. Five-star praise! It is a hotel worth recommending. If you have the opportunity to go to Chengdu in the future, you must choose to stay here.
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Anonymous User
1 King Bed Standard
Stayed in Aug 2024
Business travelers
23 review
4.2/5
Very Good
Posted on Aug 11, 2024
It is an old hotel. Because I came here for a meeting, I booked a room in the west building. There is a corridor on the second floor of the hotel that leads directly to the conference center. It is very convenient and you don't have to get wet in the rain.
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Guest User
1 King Bed Premium
Stayed in Aug 2024
Other
8 review
5.0/5
Outstanding
Posted on Aug 7, 2024
I am a local. I was visiting friends from other places who were attending the Hundred Flowers Awards, and I booked Century Holiday Hotel on short notice. I didn't expect our own hotel in Chengdu to be so welcoming. The hotel staff Lu Yimeng even called me to tell me how to get to the hotel and what else I needed. He also helped me upgrade to a suite. It was raining that day, and there were many people attending the Hundred Flowers Awards in their Holiday Inn. But he was still very attentive to me. When I checked in, I also saw the overall quality of the front desk staff. In fact, I am quite proud of it, because for Chengdu, this is a large-scale event. The appearance of our entire Chengdu is particularly good, and locals and friends from other places have also felt the same VIP service. This shows that our hotel treats everyone equally. In the future, I will recommend friends from other places to Century Holiday Hotel, and I wish you all the best.
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Guest User
Standard
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Thanks to Ella, the hotel's guest relations manager, for upgrading me to a business view king-size bed room for free. The view outside the window is wide and the scenery is great. Welcome fruit and plenty of mineral water are provided. The hotel is in an excellent location. The Global Center and SKP are within one kilometer, and Erma Tavern is also within walking distance. It will be my first choice for next stay.
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Tou_Mei
Premium
Stayed in May 2024
Business travelers
79 review
4.2/5
Very Good
Posted on May 17, 2024
Facilities: The hotel is too old, the bed is sunken and has no support, the facilities need to be updated; the toilet flushing and reset are problematic Hygiene: The bathroom has a faint foot odor Service: Good service, room upgrade, welcome gift is in place Environment: In Century City, the surrounding facilities are very good
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Guest User
Standard
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 14, 2024
The room is very nice, very close to the subway station, very convenient location. The breakfast is also very good.
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Response from Property: Dear guest: Hello! Thank you for visiting Holiday Inn Century City Chengdu and for your praise of our breakfast, environment and location! We have always been committed to providing guests with a comfortable and convenient accommodation environment and delicious breakfast. Your affirmation makes us very happy. We will continue to work hard to maintain high standards of room environment and breakfast quality to provide you with a better stay experience. Thank you again for your sharing and affirmation, and look forward to your visit again soon! Cathryn Shi Hotel Manager
Lainimenjixushua
2 Double Beds Standard
Stayed in May 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on May 13, 2024
The hotel lobby is large, the rooms are spacious, the facilities are relatively new, and the concierge service is thoughtful. When I ordered takeout, they asked me if I needed it delivered to the room. The hotel manager, Xiao Wan, was very caring and provided warm service. Although I only stayed for one day, I was very satisfied.
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Response from Property: Dear guest: Hello! Thank you for visiting Holiday Inn Chengdu Century City. Thank you very much for taking the time to review our hotel. Your affirmation and encouragement are the driving force for us to keep moving forward. We are deeply honored to provide you with satisfactory services. We have been committed to providing every guest with a comfortable and convenient stay experience. We are very pleased that you have recognized the hotel lobby, rooms, facilities and concierge services. At the same time, hotel manager Xiao Wan will also be inspired by your praise. We will continue to maintain a warm and thoughtful service attitude so that every guest can feel the warmth of home. Thank you again for your support and love for our hotel. We look forward to your visit again and wish you a happy life! Cathryn Shi Hotel Manager