Crowne Plaza Chengdu City Center Reviews
Crowne Plaza Chengdu City Center
No.31 Zongfu Street, Chengdu, ChinaView Hotel Details
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Crowne Plaza Chengdu City Center Guest Reviews
4.7/5
Amazing
5064 Reviews
Verified reviewsLocation4.8
Amenities4.6
Service4.8
Cleanliness4.8
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All Reviews(5064)
Positive reviews(4989)
Reviews with photos/video(745)
Delicious breakfast(593)
Friendly front desk staff(417)
Convenient for shopping(158)
Located downtown(99)
Luxurious(48)
Great swimming pool(35)
Delicious buffet(21)
Negative reviews(75)
Guest User
1 King Bed Standard Low Floor
Stayed in Feb 2024
Couples
7 Reviews
Posted on Feb 27, 2024
Very old hotel that hasn’t renovated since 1996. The tape is old and noisy when use. The corridor smell bad and the room has a mould smell. I slept one night and I left the next morning although I booked for 2 nights.
The carpet is dirty and full of stains…it must make me sick. Come on, Crown Plaza hotel….you can’t be that lousy, right? What’s happening?
I don’t believe the good review in ctrip. I booked the hotel after seeing the review but I think the review can not be trusted.
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Crowne Plaza Chengdu Chengdu and sharing your stay experience with us. Since the hotel's opening, the occupancy rate has generally been high, so the facilities and equipment have suffered varying degrees of wear and tear. However, the hotel will regularly maintain and clean the facilities and equipment. We have done some renovations, namely the Grand Deluxe Rooms and the Executive Rooms. In order to improve the guest experience, our hotel is currently planning renovation and renovation work. We look forward to your next visit! Best wishes! Qin Yang General Manager
ystephie
1 King Bed Standard
Stayed in May 2024
Couples
7 Reviews
Outstanding
Posted on May 5, 2024
Excellent location and service. The hotel is a little bit on the older side and could use a bit of an update but overall, we enjoyed our stay. The breakfast was both eastern and western style. Since we were there during the May 1st holidays, there were many guests but the staff handled everything smoothly. It’s great for families but if you are looking for something a little more aesthetic, this isn’t it.
CG
2 Single Beds Standard Low Floor
Stayed in Apr 2024
Couples
1 Reviews
Posted on Apr 17, 2024
Hotel is in a good location. Service is good.
The rating could have been better if the hotel could control the cigarette smoke contamination of the rooms and air conditioning.
Worst was when at the check in counter, when a guest asked if he could smoke in the room since they were supposed to be non smoking. The staff at the counter replied, 'go ahead and smoke no worries'
DGB365
1 King Bed Junior Suite Living Area
Stayed in Sep 2023
Business travelers
3 Reviews
Amazing
Posted on Sep 10, 2023
Unmatched location for business or pleasure. A major upgrade should put the Crowne Plaza back at the top of Chengdu 5* hotels. Excellent club sandwich in 24hr room service and comprehensive and delicious breakfast with Sichuan and Western breakfast buffet. Staff are friendly and efficient, prices are reasonable and a little Chinese goes a long way for the mostly English speaking staff.
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Crowne Plaza Chengdu Chengdu and sharing your stay experience with us. Your affirmation of us is the driving force for us to keep moving forward. Sincerely looking forward to your visit again. Best wishes! Qin Yang General Manager
lee eu ken
1 King Bed Standard Low Floor
Stayed in Jan 2024
Solo travelers
8 Reviews
Amazing
Posted on Jan 28, 2024
It's location is good. Easy access. Friendly staff. Room is good and spacious, just a bit old. But relatively nice n comfy
Guest User
1 King Bed Standard Low Floor
Stayed in Mar 2024
Business travelers
1 Reviews
Outstanding
Posted on Mar 7, 2024
It is a nice hotel with good location, and easier to access all famous areas around
Tarik86
1 King Bed Standard Low Floor
Stayed in Jan 2024
Solo travelers
37 Reviews
Outstanding
Posted on Jan 7, 2024
I had a wonderful stay at the Crowne Plaza in Chengdu. The staff were very friendly and accommodating especially Nico Bao. The all stuff making me feel welcome from the moment I arrived. The hotel is located in a great location, right in downtown Chengdu, which made it convenient for me to explore the city and visit different places. The breakfast buffet at the hotel was also excellent, with a wide selection of tasty dishes. I would definitely choose to stay at the Crowne palza Hotel again on my next visit to Chengdu.
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Crowne Plaza Chengdu Chengdu and sharing your stay experience with us. The hotel is located in the heart of Chengdu. With a superior geographical location, convenient transportation, and clean and comfortable guest rooms, Crowne Plaza Chengdu will accompany you every night in Chengdu with warmth and comfort. welcome next time! I wish you a smooth journey and a happy life! Best wishes! Qin Yang General Manager
Guest User
1 King Bed Premium
Stayed in Dec 2023
Solo travelers
2 Reviews
Very Good
Posted on Jan 2, 2024
Friendly staff. Close to many shopping areas. My nin smoking room, albeit nice still smelled a little smoky but manageable.
Travel Cat
2 Single Beds Standard
Stayed in Dec 2023
Business travelers
33 Reviews
Outstanding
Posted on Jan 6, 2024
The service at this hotel is good, and received an upgrade. Some may think the hotel is older by Chinese standards but would not hesitate to stay here again.
wahsin
Standard Room
Stayed in Nov 2023
Family
23 Reviews
Posted on Dec 23, 2023
Hotel amenities a little bit old no renovations for sometime service not so friendly the room supposed to be non smoking but cigarette smell is so bad
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Crowne Plaza Chengdu Chengdu and sharing your stay experience with us. The hotel is located in the heart of Chengdu. With a superior geographical location, convenient transportation, and clean and comfortable guest rooms, Crowne Plaza Chengdu will accompany you every night in Chengdu with warmth and comfort. welcome next time! I wish you a smooth journey and a happy life! Best wishes! Qin Yang General Manager
Guest User
1 King Bed Standard Low Floor
Stayed in May 2023
Business travelers
2 Reviews
Outstanding
Posted on Jun 12, 2023
I am very satisfied with my stay at the Crowne Plaza Hotel Chengdu. Thank you to the concierge Leo Zhou. I started picking up my luggage as soon as I entered, which is commendable. The Hunter.Wang who checked in at the front desk was also very good, upgraded the room type, and had a great stay
Wujiadam
Standard Room
Stayed in Aug 2023
Business travelers
7 Reviews
Great
Posted on Aug 28, 2023
Nice hotel and well location.
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Crowne Plaza Chengdu Chengdu and sharing your stay experience with us. The hotel is located in the heart of Chengdu. With a superior geographical location, convenient transportation, and clean and comfortable guest rooms, Crowne Plaza Chengdu will accompany you every night in Chengdu with warmth and comfort. welcome next time! I wish you a smooth journey and a happy life! Best wishes! Qin Yang General Manager
Guest User
2 Single Beds Standard Low Floor
Stayed in Sep 2023
Family
2 Reviews
Outstanding
Posted on Sep 25, 2023
The hotel was amazing. I traveled with my son and my mum and the personal at the hotel is very kind. the location is excellent and the food in the hotel is great offering western dishes and asian food. we loved it!
QJC
2 Single Beds Standard
Stayed in Sep 2023
Friends
4 Reviews
Very Good
Posted on Oct 7, 2023
Furnishing a little dated. But location is great. Easy access to the many eateries and key shopping malls to visit
Flowering
1 King Bed Premium
Stayed in Sep 2023
Family
16 Reviews
Very Good
Posted on Oct 3, 2023
Their staff is not only friendly but also highly skilled. The cleanliness of the room in not up to standard and the condition of hotel is bit old.