Guest User
November 16, 2024
I think I know how to read. Yesterday when I made the reservation, it was clearly written that there would be breakfast (see the picture below). When I went to get the breakfast coupon in the morning, I was told that there was no breakfast! Finally, I took out the screenshot and showed it to the front desk, and he said okay and will give you one. Although I gave it to you in the end, when I took it, I said I would check with the customer service to verify it clearly next time. It was like giving away charity, which made people very uncomfortable! ! I would like to ask your store, is the writing in black and white not clear enough? How else should I verify it? Is it because you haven’t negotiated well with the platform? Or is there something wrong with you? But this is all between you. As a consumer, I clearly saw that there was breakfast. How come it turned out that I didn’t verify it clearly?
Although this is a small thing, it really makes me feel uncomfortable and I disagree with your store's service attitude and quality. I argued hard today to get a coupon. My colleague who was traveling with me on a business trip and who was recommended by me to stay at your hotel refused directly when he came to ask for it. He is not as thick-skinned as me, so he deserves to be bullied by you!
Finally, I want to say something: If you can’t afford to play, please don’t play! If your store is literate (see picture)!
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