Guest User
July 17, 2024
First of all, the hotel's location is a 13-minute walk from the nearest subway station, which is not very close. The hotel has complete facilities, the rooms are spacious and clean. The lady at the front desk is very nice, enthusiastic and approachable. The guy wearing glasses at the front desk was much inferior. He had no communication at all. He didn't say anything when asked, and I didn't know whether he heard it or not. On the day of check-in, we caught up with a tour group. There was only one staff member at the front desk. The scene was chaotic. It clearly showed that the hotel had no emergency plan when many people were checking in at the same time! The variety of breakfast was limited. I saw with my own eyes that a guest dropped the food tongs on the floor. The waiter picked it up and put it back in the same place without any cleaning! Breakfast starts at 7 o'clock. When we went there at 8:00 on the first day, many dishes were already empty. We deliberately went there at 7:30 the next day, but there were no seats available, and the food was still empty. We went there at 8:30 the third day, and it was still empty! Maybe the tour group left early and everyone had finished eating. For three days in a row, we discovered that except for small cakes, nothing else was being supplemented with meals? The food was unpalatable and of poor quality. There were a lot of leftovers on many tables, which caused a huge waste of food! The management of the hotel lobby is lax. I saw takeaways delivering meals at will, and passers-by coming in to sit on the sofa to rest without any staff asking, which caused potential safety hazards to guests staying at the hotel. The hotel receives tour groups every day, which is obviously insufficient! It also ignores the check-in experience of non-group guests, which is not worth the loss! The above is our real experience during this stay. We sincerely hope that the hotel will get better and better!
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