成都柏图悦酒店（万达广场净居寺地铁站店）

When I arrived in Chengdu, my friends had always recommended this hotel. It was very cost-effective and not expensive, so I checked in right away. The environment is very good, quiet and not noisy, there is free parking, and the service is very satisfactory, very thoughtful and considerate. The bed is also very neat and clean. The buckwheat pillows and latex pillows in the room are extremely comfortable. The room is beautifully decorated and the facilities are advanced, which is very suitable for tourism. There are many special food snacks and attractions around. In addition, the location is also very good. It gave me a good choice for travel. The road adds another color, I will come again next time

The weather in Chengdu is really nice. It’s perfect for checking in. This hotel is really nice. They deliver milk and yogurt. The service is so considerate. The room is big and quiet. The bed is very comfortable.

It rained heavily the day my family and I checked in. We showered, my spouse checked in in the lobby, and I went to talk to clients. There was no service staff to show care and greetings. When we went, there was no room. We were asked to wait for about 20 minutes. They were told to clean up the room. With the coordination of the front desk staff, several service staff went to clean up the room at the same time, which was about 10 minutes. Checked in in about minutes. This is worthy of recognition The questions are as follows, point one: I returned to the hotel for the first time in the evening. On the check-in floor, I found a bulge on the floor mat at the elevator entrance, which almost made me fall. I went back to the hotel to pick up my things. Two hours later, I went back to the hotel for the second time to do some work. I found that the floor mats were still bulging, causing many guests to almost fall. Since no service staff came to tidy up the floor mats for 2 hours, if the hotel has any questions, they can adjust the monitoring. I collected the mats and threw them on the flower base. . Second point: At about 12 o'clock in the evening, we were getting ready to go to sleep and found blood stains on the sheets. We called the front desk and asked for the sheets to be changed. The front desk arranged for a staff member on duty (a replacement) to handle the matter. When the staff came, they said they would not change them. , he said we should change it ourselves or she could change it for us, but it was not professional and he said it would depend on whether we could accept it. We were very angry at that time. When we asked to check out of the hotel, we stopped staying and asked for a refund. We immediately went to the front desk to check out. They said this was not possible and asked the leadership for instructions. We asked them to ask for instructions on the spot. They did not give us a reasonable and satisfactory answer on the spot. It was after 12 o'clock in the morning and we didn't want to spend any more time. We made a reservation immediately. All Seasons Hotel. On the way to the All Seasons Hotel, they told us during the ward check that the blood stains in our room were the marks left on the bed from eating grapes. We said we could go for a DNA test (we pointed this out to the staff during our interview). As a result, he was still mentioning this to me on the phone, and finally invited us back to the hotel to check in, and offered to help us change our quilt covers. Really speechless. I just want to state the facts again. The pictures were taken on site.

I've already said all the praise in yesterday's review, and I'd like to add a few more points. It's really very close to the subway and bus, so convenient. We will go back from Emeishan tomorrow and continue our stay.

The location is easy to find, just next to Wanda Plaza. It is also very clean. The price is very suitable. Parking is also convenient. The lady at the front desk is also very attentive and helped recommend delicious skewers and hotpots nearby 🍲 ~ Not bad 👍

Complaints to the cleaning staff. We have been staying here for a month or two. There is a towel that is stained and cannot be washed. Just deduct the deposit. Why bother questioning guests with such a bad tone and attitude? The hotel waiter should have tone?