UrCove By Hyatt Chengdu Wen Shu Monastery Taikoo Li

UrCove By Hyatt Chengdu Wen Shu Monastery Taikoo Li Reviews

UrCove By Hyatt Chengdu Wen Shu Monastery Taikoo Li

91 Desheng Road, Qingyang District, Chengdu, Sichuan, ChinaView Hotel Details
UrCove By Hyatt Chengdu Wen Shu Monastery Taikoo Li
UrCove By Hyatt Chengdu Wen Shu Monastery Taikoo LiUrCove By Hyatt Chengdu Wen Shu Monastery Taikoo LiUrCove By Hyatt Chengdu Wen Shu Monastery Taikoo Li
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UrCove By Hyatt Chengdu Wen Shu Monastery Taikoo Li Guest Reviews

4.7/5
Outstanding
492 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(492)
Positive reviews(485)
Reviews with photos/video(264)
Delicious breakfast(99)
Tasty coffee(47)
Friendly front desk staff(43)
Well decorated(26)
Well designed(23)
Located downtown(20)
Easy to call taxis(8)
Awesome gym(6)
Negative reviews(7)
Guest User
Superior King Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 18, 2024
In such a soft and warm season, please accept my sincerely blessing and deep concern for UrCove Chengdu Wenshu Monastery Taikoo Li. I would like to convey in this letter my heartfelt thanks to you for the stay perfect experience here. Now It's my honor to complete this survey: Beautiful environment,the best service in chengdu of all my hotel stays, delicious breakfast and an elegant lobby, all remind me home. ln particular,I need give my thanks to all the hotel members, they all gave me great service and shared us the guide of every place of the hotel,I felt the respect and kindness from Them.They're the best service I met,compared with the other when i experienced in other hotels. I'm very very appreciate it!Thank you so much.
Response from Property: Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life! General Manager—Dean Zhang
Charlene W.
Deluxe Double Room
Stayed in May 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Excellent service fr front desks. Convenient location to explore within the first ring road.
Guest User
Superior Twin Room
Stayed in Jun 2024
Family
1 review
4.7/5
Amazing
Posted on Jun 24, 2024
The hotel is very new and the staff is friendly, which make the travel very comfortable. The breakfast is amazingly delicious, which I believe I had the best noodle in Chengdu in the hotel. There are food options at every corner and Wenshuyuan is a stroll away where I enjoyed the traditional Chengdu performance. Everything is wonderful except for its location. It appears to be near to the city center but yet a bit far - Didi will take quite some time in the traffic jam. However, it is also the reason why this superb hotel is priced an inch cheaper than Chunxi Road hotels. Overall very value for money and enjoy my trip!
Response from Property: Dear UrCove friends, we are deeply apreciated on your time for this beatiful feedback on us and all of our mates are glad to hear that you had a good time with us. No matter how the traffic is, we are all here to wait to see you soon. We believe not only this city will get better because of you, but our hotel will be much more better as well.---General Manager/Dean Zhang
Guest User
Superior King Room
Stayed in Mar 2024
Couples
8 review
5.0/5
Outstanding
Posted on Mar 31, 2024
It is within walking distance to wenshu monastery, actually not very close to Taikoo Li. It is a nice walk and the surrounding is lovely. Hotel staff are nice and very helpful (Xiao Bei & Xiao Kai? Hope I recall correctly😅). Overall a very well managed boutique hotel, highly recommend.
Response from Property: Dear UrCove friend, we are glad to hear from you, thank you for your lovely comment, that's our pleasure to make you feel that good. Can not wait to see you again very soon. General Manager-Dean Zhang
CHI CHUEN
Executive Deluxe Queen Room
Stayed in Jun 2024
Business travelers
41 review
4.5/5
Great
Posted on Jun 27, 2024
The hotel is clean and nice. The food is also good too.
Response from Property: Dear UrCove friends, we are deeply apreciated on your time for this beatiful feedback on us and all of our mates are glad to hear that you had a good time with us. We are all here to wait to see you soon. ---General Manager/Dean Zhang
Roni08
Superior Twin Room
Stayed in Jun 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 8, 2024
amazing hotel
Kirill
Superior King Room
Stayed in Mar 2024
Friends
2 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Great hotel
Response from Property: Dear KIRILL,Thank you for your affirmation of the hotel, we will continue to work hard and continue to improve, looking forward to your next stay!—Dean Zhang
Guest User
Superior King Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 7, 2024
When traveling to Chengdu, I chose Yifei Hotel. The hotel has new facilities, petite decoration, clean and tidy, rich breakfast variety, and the children were very happy. The hotel also gave coffee coupons. The location is a 10-minute walk from Wenshu Temple, and the transportation is convenient. Special praise for the front desk Xiaokai, who gave us a lot of help and caring service. Next time I come to Chengdu, I will choose this hotel again.
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Response from Property: Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life! General Manager—Dean Zhang
Huakaiyumeng
Sunshine Tatami Room
Stayed in Jun 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 20, 2024
The hotel has a great address. It only takes 10 minutes to walk to Wenshu Temple every day. Booked a tatami room. Facilities: good space layout, fully automatic voice assistant application. The quality of toiletries is also great, and the water bar is well equipped. The breakfast is very rich, satisfying foodies with a variety of choices. The laundry room and gym are very considerate. Hygiene: clean, no odor, no dead corners. Environment: relatively comfortable, super cost-effective.
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6/13
Response from Property: Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life! General Manager—Dean Zhang
Anonymous User
Deluxe Double Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Stayed in Chengdu for four nights and felt very good. The location is very convenient, only 10 minutes walk to Wenshu Temple, and it is not far to take a taxi to the popular attractions of Taikoo Li Kuanzhai Alley. The hotel's breakfast and coffee are great. I would like to praise Xiao Kai at the front desk and Wang Hongying who cleaned the room for their excellent service. Thank you for your help in this trip.
Original TextTranslated by Google
Response from Property: Dear guests, hello, I am very happy that so many people have left a deep impression on you. I also hope that this beautiful city and the enthusiastic Yifei people can leave you with a good memory. I look forward to your next visit and wish you all the best. — Dean Zhang, General Manager of the Hotel
Guest User
Executive Deluxe Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 2, 2024
The hotel environment is not bad. The business room is large. The front desk Xiao Yang provides good service. The rooms are all voice controlled. There are snacks and black tea in the lobby at night. It's not bad. A cup of coffee is delivered every day. The breakfast variety is average, but it's enough. The breakfast waiter has a good attitude
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life! General Manager—Dean Zhang
Guest User
Superior King Room
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The hotel is very new. The lady at the front desk helped us upgrade the room type. The room is spacious, clean and hygienic. Good reviews! Yifei is a brand under Hyatt. It is very reassuring to live here. The hotel is in a good location. It is close to everywhere and the transportation is very convenient.
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Response from Property: Dear friends, your 5-point praise warms the hearts of me and my friends. Our goal is to provide guests with a comfortable and high-quality business travel experience with caring services like friends. Welcome to come back often. We have more "caring" waiting for you to discover! General Manager Dean Zhang
Hazell_
Executive Deluxe Room
Stayed in Jun 2024
Couples
6 review
4.3/5
Very Good
Posted on Jun 12, 2024
The room is large, the floor-to-ceiling windows offer a view of the street but it is not noisy. The bedding is comfortable and the smart toilet is not very smart. The gym equipment is not well maintained. The most annoying thing is that the smoke in the breakfast room is very strong. After having breakfast, you have to take a full shower. It's a pity~
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Response from Property: Dear guest, thank you very much for your sharing and comments. We are also very sorry that we did not bring you a perfect stay experience this time. We are currently gradually processing all the problems you reported, and have also reported them to the heads of relevant departments. We will definitely improve them as soon as possible. We sincerely hope that we can meet you again in the hotel in the near future, so that we have the opportunity to provide you with more warm and attentive service! General Manager Dean Zhang
Guest User
Superior Twin Room
Stayed in Jun 2024
Family
13 review
4.2/5
Very Good
Posted on Jun 2, 2024
Facilities: Newly opened hotel, things are relatively new Hygiene: Cleaned very clean, good hygiene Environment: The hotel is close to the road, the rooms with bathtubs on the lower floors are noisy, and the ordinary rooms on the higher floors are nice. I moved from the room with bathtubs to the ordinary room Service: After staying in the room with bathtubs for the first night, I felt very bad. I originally booked two nights, and after staying in the first night, I cancelled the second night. I went to the front desk to handle it. The lady at the front desk asked me the reason. After I told her the reason, the lady said that you can rebook the room and let her handle all the problems The lady put an air purifier in the room, and the air conditioner was turned on when I entered the room. I was arranged on the 10th floor. The lady at the coffee bar was very nice and helped to solve all the problems
Original TextTranslated by Google
Response from Property: Dear friends, your 5-point praise warms the hearts of me and my friends. Our goal is to provide guests with a comfortable and high-quality business travel experience with caring services like friends. Welcome to come back often. We have more "caring" waiting for you to discover! General Manager Dean Zhang
Guest User
Superior King Room
Stayed in May 2024
Business travelers
8 review
0.5/5
Posted on Jun 2, 2024
Can you please stop spoofing Hyatt? This is a fake. The location is 15 minutes walk from the subway station. It is at a crossroads. It looks like an old office building, so the room type is naturally weird. The front desk needs to go to the fourth floor. You can experience the reason behind this weird setting. The service is really bad. From the time I handed my ID card to the front desk to the time he gave me the door card, he didn't say a word. If you are in a bad mood, can you take a day off and rest? Don't ** guests here, okay? I entered the room and found that it was completely different from the photo. It was weird that the TV faced east and the window faced west. The end of the bed was less than one meter from the window. It was an old and broken diamond room. I called the front desk and they told me that there was no room left. This is the same room type. The legendary goods are not the same as the version, but they dare to claim to be the same? After repeated insistence, they changed it for me. It was next door. The size of the room was really put together. It was six meters long and three meters wide. The toilet and shower were lined up. I have to say that you are good at choosing the location. You can turn any broken building into a hotel. See the pictures for sanitary conditions. The sofa is covered with unknown stains. The joint of the Chengdu-style removable handheld showerhead is disgusting. The bedding is harder than Hanting. Are the four identical pillows given to guests by random lottery? At night, I ordered takeout and called the front desk but no one answered. I went down to get it and found three or four front desk staff talking and laughing. The old state-owned style has been taken over by you. There are no robots. Anyway, you can pick up takeout by yourself. The service is similar to that of the teahouse in People's Park. Then the most bizarre thing came. The night light under the bedside table is like a lady with insomnia. As long as you stretch your arm a little bit to the edge of the bed, it will light up immediately to tell you that it is awake. Sleeping is like extreme challenge. You can't go out a little, otherwise it will make you brightly lit. Then the toilet and shower room lined up in a row definitely don't have any blinds, which means that you have to wake up at dawn in this room. At 7 a.m., you have to wake up to the sound of the door slamming next door. To be honest, this hotel is the most shady, weird, lousy, and most unsuccessful hotel I have ever stayed in. The coffee they provide is okay, but you have to pay for the takeaway.
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Response from Property: Hello, Yi Fei is one of the timeless classic series under the Hyatt Group and is deeply loved by many friends. The hotel is newly renovated, and the design has been recognized by many customers. After the hotel investigated your feedback, we learned that the front desk partner saw you and your companion chatting when you checked in, so he did not disturb your communication during the period and also communicated with you after check-in. , such as breakfast dining time, breakfast room location, etc. I hope you can understand. In addition, you felt that the room was not suitable when you arrived. After you called the front desk, the front desk partner immediately showed you other rooms and then changed your room. Secondly, we have fixed the hotel shower head joint to prevent disassembly, so you can use it with confidence. At the same time, the shower joint has a little paint peeling caused by the friction between the metal parts and the shower buckle. This situation is more likely to occur after the metal paint surface is rubbed. At the same time, Blackout curtains are installed in the bathroom and shower room. The mattresses in all rooms of the hotel use the American Sealy brand. The hotel room pillows are provided with 2 down pillows and 2 silk cotton pillows. If you are not used to it, please let us know. The hotel can also provide buckwheat pillows and latex pillows. . Finally, thank you for your recognition of the complimentary coffee. At the same time, we have made free adjustments to the coffee packaging in response to your feedback. wish you a happy life.