NICESOE S Hotel (Chengdu Kuanzhai Alley Yushu Street) Reviews

Response from Property: Hello dear guest! Thank you very much for your stay and for taking the time to leave such a five-star review despite your busy schedule. Your satisfaction is our honor and the source of our service. Your five-star review is a living sign of our hotel! We will definitely continue to work hard and strive to do better in service, so as to win full satisfaction and five-star praise from more customers! The development of Laizhu cannot be separated from your continued attention and support. We sincerely invite you to visit us again! I wish you and your family happiness and all the best! Hotel Supervisor: Tangtang

Response from Property: Dear guest, hello! Every encounter is cherished by us, and your satisfaction is our greatest pursuit. Today is also a happy day, oh, you have affirmed us in so many languages, love to make friends, love all beautiful things. Blossom four seasons, smile to welcome guests, we will continue to work hard, continuous progress, do better! Sincerely looking forward to meeting you again

Response from Property: Thank you very much for your stay and stay in your busy schedule five-star praise, your satisfaction is our honor and the source of our service, your five-star praise is our hotel's living sign! We will continue to work hard and strive to do better in the service, so as to win more pro very satisfied and five-star praise! The development of the house is inseparable from the continued attention and support of our dear, we sincerely invite you to visit us again! Wish you a happy family and everything goes well! Hotel Supervisor: Muzi

Response from Property: Dear guests, hello! Thank you for your love for Xiaozhu! Laizhu is a high-quality hotel with a strong urban humanistic color. We hope to create a comfortable home for guests on the road and an exclusive "paradise" for young people running around in the bustling city. We hope to pass on the best things of Laizhu to every urbanite, and hope that they can enjoy a relaxation, quietness and joy in the busy and tiring life. I believe that you will like Laizhu more and more~Sincere, friendly and simple Laizhu people are looking forward to your arrival~Hotel Manager: Tangtang

Response from Property: Hello dear customer, I am the store manager, and we are very shocked to see your review. The store partners have always been very attentive in providing services. If there is anything that is not done well, we will humbly accept and learn from it. I just don’t know where I offended you. You would make such a long speech and falsely accuse the store front desk colleagues! We also checked the surveillance immediately. The first point: the girl at the front desk checked in. She came up to greet you immediately when she saw you with your luggage. She wanted to help you take your luggage to the next step, but you have to pick it up first. After coming down, I will help you check in first. During the check-in period, I also answered many of your questions. And you said that you wanted a room facing the street. The front desk upgraded you to room 520 with comfortable king bed in Yaju without saying a word. Check in and complete the process. Check in, the front desk is not busy, and they don’t forget to pay attention to you. It is obviously a room on the 5th floor. You are going to the 6th floor. The girl at the front desk saw it carefully and corrected your route in time to avoid you carrying the box in circles. You said she Disdainful? Are you ignoring me? What is the factual basis? How can we turn the facts upside down? The second point is: when it comes to sending you alcohol swabs, it was indeed delivered late. The front desk was busy with check-in at night. It was inevitable that we were negligent. It was because we were not timely and did not take your needs into consideration. Number one hotel. The third point is the location of the main control switch. Half a year after the store opened, no customer has ever mentioned that the location of the main control switch is unreasonable. The main control is just a convenient switch. The small lights you need to control are placed at the bedside. I'm afraid the main control switch was placed beside the bed and you accidentally turned it off, thinking that the hotel was a secluded hotel. Then we were even more unjust. At the fourth point, the power in the room was cut off at four in the morning. After the maintenance department and my store manager went to the room to check, the circuit was all normal. You said that you got up in the middle of the night to go to the toilet and found that the light was not on. The front desk also replied to you that it may be that you accidentally touched the main control switch and told you , is it okay if you open it? You sent a message at 4.56 in the morning, and the front desk rushed to your room at around 5 o'clock to ask you and help you. You told me that it was no longer necessary and did not open the door. Damn it, whoever turns off the lights by himself, the thief shouts "Catch the thief!" Fifth point: The hotel has four diamonds in accordance with Ctrip’s diamond level requirements. The bedding is Accor brand bedding according to four-star standards, and the room quality is in place. The activities we do that night only cost you 168 yuan, and they are free. You have not mentioned that we have upgraded you. We have a work log for our sanitation procedures. After the guest room is cleaned, the supervisor will check the room again. Only when everything is correct will the room be cleaned and checked in. If you have any questions during your stay, you can raise them and we will solve them for you. I hope you don’t wrong yourself! Point six: TV. Not sourcing a TV to your liking and customizing features is our problem. I'm really sorry. As a store manager, I will respect the feelings of every customer, and implement the feedback on service, hygiene and other aspects accordingly. It is also because I care about your experience that I will check and monitor to understand the facts and let us see our own problems. But I don’t know why you are so angry that you even reversed the facts to frame the front desk.

Response from Property: Dear guest, hello! Thank you very much for staying with us and leaving this five-star praise in your busy schedule. Your satisfaction is our honor and the source of our service. Your five-star praise is the living signboard of our hotel! We will definitely continue to work hard and strive to do better in service, so as to win more satisfaction and five-star praise from you! The development of Laizhu is inseparable from your continued attention and support. We sincerely invite you to come again! I wish you and your family happiness and everything goes well! Hotel Manager: Tangtang

Response from Property: Hello dear guest! Every encounter is cherished by us, and your satisfaction is our greatest pursuit. Today is also a happy day. You have affirmed us in so many words. Xiaozhu loves making friends and all beautiful things. Flowers bloom all year round and guests are welcomed with smiles. We will definitely continue to work hard, make continuous progress and do better! Sincerely looking forward to meeting you again~ Hotel Manager: Muzi