Chengdu Chenghua East Suburb Memory Mercure Hotel

Friendly front desk teams. The toilet was rather stinky, not sure if it was not clean thoroughly or from the drainage but the duty manager/ team leader got us another room very quickly. Nice hotel in a residential area, not in the city centre but metro is right below the hotel.

Nice hotel, connecting with the metro station, and affordable price We stayed 4 nights and had a nice experience here. The receptionist, breakfast and laundry staff, all of them are polite and pleasant. The hotel has a perfect location connecting with the metro station. Just exit and enter from B1 or B2 and take a small elevator to get into the hotel lobby. So even though the hotel is not in the city center, we can reach everywhere by metro. There is a lot of local food surrounding also minimarket and shops. We walked around at night but felt safe and not scared. The room was spacious and the bed was very comfortable. The breakfast menu is also good enough with variant cuisine. There is a free laundry service that is very helpful for long tourists like us. Oh yeah, we also got souvenirs, a Panda doll and a toy when we checked out. Love it. Overall, it is a very pleasant hotel for our China trip in Chengdu.

This place was a good place to stay, in a good location with loads of food and even in-house amenities but if you’re used to the China service standards (which is always amazing) this place might not be it for you, as it feels rather mechanical and requests may be slow to be fulfilled

I had a pleasant stay at this hotel last week and was impressed by several aspects. The location is excellent, conveniently near the university, with a wide range of restaurants and shops nearby, including Luckin Coffee, McDonald's, and convenience stores, making it an ideal choice for travelers. The room, located on the 27th floor, was exceptionally clean, though the city view was nothing extraordinary. The intelligent furniture, which allowed everything to be controlled by voice, added a modern and convenient touch. Additionally, the service stood out, with staff reachable via WeChat and a mini app for quick requests like tea bags or bottled water. The welcoming fruit and mini gift at checkout were thoughtful gestures. However, there were a couple of drawbacks. The toilet had a slight odor that could be improved, and the reception process for foreign travelers was slower than expected, which might need attention. On a brighter note, the robot delivery service was a highlight, bringing items to the room quickly and efficiently. Overall, the hotel offers great value with its superior service and innovative features, despite minor areas for improvement.

impressed by the facility, service - especially Xiao Du Xiao Du. love playing with it. Too bad i can take it home :D

Overall experience is good and the staff also very friendly