Guest User
August 29, 2023
First of all, it is very difficult for me to give a negative review to a hotel. I am also engaged in the hotel industry. It is not easy for everyone, but I am indeed very angry! The service is not proactive and the service efficiency is low. I asked to clean the room at 13:37, but came at 15:00. I was resting at the time, and the auntie who cleaned the room kept urging me to clean, and she almost opened the door and came in. After cleaning, She told me that if she hadn't waited for me, she would have gotten off work long ago. I had to smile and say sorry, thank you. I have never seen anything like this. The front desk also told me that the deposit refund would be refunded to the original payment account, but it was refunded today. The room asked me for a QR code for a refund, and the hotel had never seen the money. I checked out 4 minutes late and charged an additional hour of room rate! I was dismissed by the automatic addition of fees, robbery!
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