ZMAX HOTELS

1. The merchant has serious consumer fraud. There was a sound of electric drills in the room, which was very noisy, but the order page did not explain it, misleading consumers to place orders! 2. Negotiated with the merchant to cancel the order, and the merchant said that it would guarantee to change a quiet room, but the sound of decoration continued. From 8 o'clock the next morning, there was a very obvious sound of electric drills and other machines. I called the front desk, and the front desk said that they would find a way to deal with it, but there was no substantial effect, so I had no choice but to leave the store first. Until I checked out, the sound of decoration continued. 3. The merchant said to change the room, but the new room card could not open the door, and it was not until the middle of the night that the cleaning staff used a universal card to open the door. 4. The front desk on the first floor of the hotel wrote that there was a midnight snack service, but when I sat at the table and prepared to place an order, I was told that the chef was off work. 5. The mattress on the flyer in the room was relatively damp, and the heating had an intermittent pungent odor. I hope that all consumers will open their eyes and choose this hotel carefully! I hope that the platform will strengthen its regulatory obligations and not casually recommend the so-called "four-diamond hotel" to consumers!