David BuffyMeaty
December 20, 2024
I had a wonderful experience when I stepped into this Chengdu TianFu Holiday Inn Express when I was in panicky and desperate mode seeking someone at this late hour checking in and found out that I had left my files and important documents at TianFu Intl Airport when I just arrived about 2 hours ago!
Am so glad your front desk staff by the name of Justin who’s on night shift then, calmly picked up the phone and called the airport personnel in charge, helping me to locate and track if anyone were to have seen my belonging at the airport Arrival Hall Customer Service Desk. Justin was so kind assuring me it’ll be taken care of and as true to his words, the airport staff handed over to courier service and had my lost belonging ready for pick up the next day. The hotel helped me to pay for the courier service 1st while I had to be away next day on a day trip outside the city. That’s so so wonderful and I can’t thank Holiday Inn staff and Justin for that kind gesture!