Mountain Villa Hotel

Mountain Villa Hotel Reviews

Mountain Villa Hotel

No.11 Lizhengmen Street, Chengde, ChinaView Hotel Details
Mountain Villa Hotel
Mountain Villa HotelMountain Villa HotelMountain Villa Hotel
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Mountain Villa Hotel Guest Reviews

4.2/5
Very Good
718 review
Verified reviews
Location4.3
Amenities3.9
Service4.3
Cleanliness4.2
Filter by:
Sort by:
All Reviews(718)
Positive reviews(662)
Reviews with photos/video(158)
Amenities were average(120)
Convenient location(100)
Great value for money(66)
Convenient parking(49)
Great location(38)
Many dining options(30)
Friendly front desk staff(18)
Convenient public transportation(10)
Negative reviews(56)
YIREN
Guestroom
Stayed in Jul 2023
Solo travelers
8 review
5.0/5
Outstanding
Posted on Aug 21, 2023
Love the location, hotel is beautiful and clean.
Guest User
Guestroom
Stayed in Mar 2024
Couples
4 review
3.2/5
Posted on Mar 31, 2024
The location is good, just across the road from the entrance of the scenic spot. Although it is a 4-star hotel, the hygiene is barely enough for a 3-star hotel. There was an unpleasant sewage smell in the corridor, and the sheets didn't seem to be changed after every guest. When I went to bed at night, I discovered that there were blood stains on the sheets. It was too late, so I didn't go to the waiter to change them. There was a conference group that day and there were so many people. There was no room to park in the free parking lot. To eat, you usually go out to eat on the street. The food is generally not cheap. Overall it's pretty average.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will inform the relevant depar**ents to improve the service quality. If you come here next time, we hope to give us a chance to apologize. . All the staff of Shanzhuang Hotel wish you and your family good health and all the best, and look forward to visiting you again!
MANABU
Guestroom (2 beds)
Stayed in Mar 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Mar 7, 2024
◯This is a 4-star hotel located right in front of Chengde Summer Resort. This is the most convenient place to visit Chengde summer resort. There is a bus stop in front of you. It definitely has the character of a long-established hotel. If you walk 10 meters, you will be in the center of Chengde. It was convenient anyway.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Your comments are the driving force to guide us forward. We will continue to improve ourselves. In the years to come, we hope to continue to gain your trust, care and support. You are also welcome to give us valuable suggestions and criticisms. We will sincerely, Serve every customer with integrity, sincerity and enthusiasm. All the staff of Shanzhuang Hotel wish you good health and success in your work, and look forward to your visit again!
Guest User
Executive Standard Room1
Stayed in Feb 2024
Family
9 review
4.0/5
Very Good
Posted on Mar 1, 2024
This famous house is full of cultural and historical heritage in northern Hebei in modern times. It is one of the local marks of the country's first great transition. The air conditioning and decoration of the executive twin room are in place and it is not cold at night. The waiters have a positive attitude, but unfortunately they are a little less meticulous ( Coffee and tea bags were not replenished for extended stay). The location is very good, opposite the gate of the Summer Resort, with 5 direct bus lines. Reverse tourism (before peak season) Chengde's first choice for cost performance
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Your comments are the driving force to guide us forward. We will continue to improve ourselves. In the years to come, we hope to continue to gain your trust, care and support. You are also welcome to give us valuable suggestions and criticisms. We will sincerely, Serve every customer with integrity, sincerity and enthusiasm. All the staff of Shanzhuang Hotel wish you good health and success in your work, and look forward to your visit again!
Guest User
Guestroom
Stayed in Feb 2024
Friends
4 review
2.2/5
Posted on Feb 17, 2024
Very poor service attitude, not recommended! The store's service attitude is simply unbearable. When I inquired about the details of the room, the clerk was indifferent and acted like I couldn't live with you anymore. This kind of store does not respect customers at all, and I do not recommend everyone to come here to spend money. The service attitude is so bad. The parking lot guards and security guards work in the Forbidden City. Their attitude is very bad.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will inform the relevant depar**ents to improve the service quality. If you come here next time, we hope to give us a chance to apologize. . All the staff of Shanzhuang Hotel wish you and your family good health and all the best, and look forward to visiting you again!
Beierfasitezhanghe
Guestroom (2 beds)
Stayed in Feb 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 6, 2024
Old-fashioned guest house, the food is good and delicious, the rooms are okay, cost-effective, and the parking is free. I ordered the New Year's Eve dinner set meal for 888 yuan. The Kung Pao shrimp balls were delicious and the service was also very good. I was satisfied.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Your comments are the driving force to guide us forward. We will continue to improve ourselves. In the years to come, we hope to continue to gain your trust, care and support. You are also welcome to give us valuable suggestions and criticisms. We will sincerely, Serve every customer with integrity, sincerity and enthusiasm. All the staff of Shanzhuang Hotel wish you good health and success in your work, and look forward to your visit again!
Xingmanmanbianfu
Guestroom
Stayed in Jan 2024
Other
20 review
3.5/5
Posted on Jan 7, 2024
The parking lot is big enough. Facilities: Old 4⭐️ hotel facilities, America standard brand, spacious room, bed 1.35m Hygiene: It's fair, but the bed linen has been washed and turned yellow (it may have something to do with the room you live in. If you live in a presidential suite, the supplies must be new) Environment: So-so! Disadvantages: cold very cold Very cold (check in on New Year's Day 2024) Breakfast is very rich and varied.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will inform the relevant depar**ents to improve the service quality. If you come here next time, we hope to give us a chance to apologize. . All the staff of Shanzhuang Hotel wish you and your family good health and all the best, and look forward to visiting you again!
Guest User
Guestroom
Stayed in Oct 2023
Friends
36 review
4.0/5
Very Good
Posted on Oct 30, 2023
An old hotel. I stayed in this hotel more than ten years ago. It felt very good at that time. Times have progressed, but the hotel is still the same hotel with outdated facilities. However, the hotel is still clean and tidy, and the rooms are relatively large. The hotel is quite satisfactory and the attitude of the waiters is generally good. Youzan's breakfast is very good, with many varieties and plenty of food. Overall good, should be in Chengde👍
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Your comments are the driving force to guide us forward. We will continue to improve ourselves. In the years to come, we hope to continue to gain your trust, care and support. You are also welcome to give us valuable suggestions and criticisms. We will sincerely, Serve every customer with integrity, sincerity and enthusiasm. All the staff of Shanzhuang Hotel wish you good health and success in your work, and look forward to your visit again!
Guest User
Guestroom
Stayed in Sep 2023
Family
6 review
3.7/5
Posted on Sep 27, 2023
The location is particularly good. Across the road is the main entrance of the Summer Resort. If you are visiting the Summer Resort, this is your first choice! The whole hotel is grand, and the decoration is a bit old, but overall the room is clean and tidy, and the equipment is a bit old, but basically in good condition! The portions of the dishes at Shanzhuang Restaurant are huge. This price is very cost-effective!
Original TextTranslated by Google
6/7
Qingxiqingxin
Guestroom
Stayed in Sep 2023
Friends
18 review
4.7/5
Amazing
Posted on Sep 28, 2023
Shanzhuang Hotel, an old state-owned hotel. The room is very high. Although the room facilities are a bit old, it is very clean. The parking lot of the hotel is very large. Once you park your car at the hotel, it is very convenient to go to the summer resort opposite the hotel. There are many restaurants next to the hotel, as well as a RT-Mart supermarket, which is a good choice when traveling to Chengde.
Original TextTranslated by Google
6/7
Anonymous User
Guestroom
Stayed in Aug 2023
Family
1 review
1.0/5
Posted on Aug 31, 2023
Very few negative reviews! But I really couldn’t help it! Went for the four stars and the location opposite the Summer Resort! The moment I entered the room, I wanted to check out! Don't worry about the cleanliness of the room. The floor is dirty, the quilt in the cabinet is in a mess, and the wallpaper on the wall is about to fall off... I don't want to recall it... If I hadn't brought an elder with me, I couldn't walk and didn't want to bother. You can’t change the place!
Original TextTranslated by Google
Anonymous User
Guestroom
Stayed in Jul 2023
Family
3 review
1.2/5
Posted on Jul 6, 2023
The room facilities are very old, maybe like the facilities in the 1980s. The hygiene is poor. I don’t know how old the mattress is. The window of the room is facing the exhaust fan of the restaurant. The whole room is filled with the smell of oil smoke. It’s not worth the price. The socket is far away. Some of them are unusable and not recommended.
Original TextTranslated by Google
Catherine
Guestroom (Double bed)
Stayed in Sep 2023
Business travelers
2 review
1.7/5
Posted on Sep 17, 2023
Very dissatisfied with the front desk service! Checking in and checking out took a long time! Obviously, Ctrip has always emphasized to me that it is ** when booking a room! A group of people gathered around and said it was ***. It wasn't until I took out the order information that they said they didn't know why this problem occurred. It was very unprofessional. The house prices are also inconsistent! I explained to the front desk service, but she was distracted and unfocused. She clearly booked a room with breakfast, but the invoice was issued incorrectly. I must say that the breakfast fee was refunded to me! Repeatedly asked me to see the refund message on my phone! It is serious pollution to customers! The customer check-in information is not clear at all, and the business attitude is lax. The room facilities are old and smelly. All in all, it was a very bad stay experience.
Original TextTranslated by Google
Guest User
Guestroom (2 beds)
Stayed in Sep 2023
Solo travelers
4 review
1.0/5
Posted on Sep 11, 2023
There is only one power socket for makeshift use, but the others cannot be plugged in. I can't even bear to give a piece of paper. Showers require standing in the bathtub. There was a strong smell in the room and corridor. The entrance and exit of the parking lot are in the same very narrow passage, with a "匚"-shaped length of 20 meters.
Original TextTranslated by Google
Bidegongchengxiean
Guestroom
Stayed in Sep 2023
Other
4 review
1.5/5
Posted on Sep 7, 2023
The shower basin in room 330 that I stayed in had a blocked sewer. When I took a shower, my ankles were submerged in water. Not only was it uncomfortable, but the submerged water came up from under the tub, which was extremely unhygienic. The hotel claims to be a four-star hotel, but there are no hand towels in the room. When I asked the waiter, the answer was that the room did not have hand towels. From this point of view, the hotel does not deserve four stars.
Original TextTranslated by Google