Hilton Garden Inn Chengde Mountain Resort

What impressed me most about this hotel is the service and sincerity, which really raised the score a lot. It can be seen that the management is very attentive. But let me tell you my true feelings: 1. The hotel is too cold. The waiters have a good attitude and bring hot water, interact with children, and invite us to the elevator; but the temperature is really not worthy of five stars. The gap is too big. I feel sorry for the girls with runny noses. Is this so strict to save costs? 2. There are so many people, and they are almost climbing up when waiting for the elevator. I can't understand why there are waiters changing clothes on the first floor...? Then I like to eat, so I'll just mention it haha. The breakfast is too plain, but the croissants I like don't look freshly baked. There are also plastic buckets for juice, coffee stirrers, and toothpicks that are not packaged. Our room is not cheap, it's not a small hotel. We came here for the Hilton brand, and you can't tell at all that it's an international hotel. 4. The room is really not soundproof! This also affects privacy; my bestie and I didn’t even have a photo or check-in [covering face], and others don’t know that I’m staying in a Hilton hotel, but you only have almond cookies. During the period, I saw people in black clothes interacting in the lobby and restaurant, they seemed to be from the management. In short, this was a happy but lucky trip. The staff had a very good sense of service, but the hardware was really not that good. Give them some meat for breakfast. I've stayed in Zhuhai and other hotels, and there were check-in points. Unfortunately, there were none here. My children said that other Hilton hotels had cookies when they checked in. In short, I hope it can be improved. The handwritten card and gift in the room are very thoughtful, so I'll give a full score for the service spirit [OK]

A newly opened hotel with a good location and a good environment. Parking is convenient. You can come out by recording the license plate number. Xiaotian and Xiaoyu at the front desk have a strong sense of service, are polite and enthusiastic, and the lady in the restaurant is attentive and attentive. I will stay there next time on a business trip. Choose this hotel!

The hardware facilities are very good, the service attitude is very good, and it is very comfortable.

The room was too cold, too cold. The reception capacity is insufficient, some rooms cannot be cleaned, and 2 people can only stay in the family room. Spend more than 200. I originally went there because of the name Hilton, but who would have thought it would be worse than All Seasons Atour. I won't go there again next time.

🏨The hotel is very cost-effective, the rooms are very clean, and the service is very attentive. I will choose the store here again next time. The decoration style of the store feels very simple and fashionable, with some small features. It is very suitable for taking photos. The facilities are complete and it is quite comfortable to live there. It's comfortable, the room size is just right, and the sound insulation effect is pretty good. This place is really suitable for all kinds of people to come and experience. It's a good review.

The service staff's professional attitude is very good. The hotel is neat, clean and comfortable. I will book again