riareisenDE
October 18, 2022
The biggest disappointment, especially considering this was our honeymoon, which the hotel team ruined for us with their incompetence, lack of professionalism and boorish attitude! Our booking was fully paid in advance, we were driving straight after the wedding from Paris, and arrived at 5 am, and the first unpleasant surprise was an unwelcoming welcome and we were confronted with the fact that we had to give our bank card for a deposit (although this is not indicated in conditions on the booking com platform, and we also corresponded with the hotel all week and no one said about the deposit!) The next surprise awaited us in the room, according to correspondence in honor of the wedding, we were promised to decorate the bed with rose petals, and give bath accessories and slippers, for us it was funny after hundreds of trips around Europe at least, and when we saw these 15 petals we thought it was a joke, but on our wedding night it was inappropriate! We had a table booked in a restaurant, for which we allocated an hour, in total it turned out to be all 3 hours. Slowly, not professionally, when we were indignant, the waitress and the hotel attendant allowed themselves to be rude to us! We have never met such disrespect, and given that this is our honeymoon! We ordered a fruit basket that was not delivered to the room for our arrival, and given that this is our honeymoon and we chose this particular hotel for this, elementary fruits could have been a compliment! After numerous clarifications and frayed nerves, they brought us a huge basket of fruit, and we were very pleased. We paid for 3 breakfasts, but as a result there were only 1 time, very very meager, not even the usual emmental, no salt and pepper, and only ham and jamon from meat, and thinly sliced cucumber and incomprehensible carrots from vegetables ... For a chic breakfast, not count! We bought two bottles of local cremant, probably the only thing we can truly recommend! As well as great style and decor and a view of the Loire! The cleanliness of the room is 3 out of 5. And how can you settle in a room in which the bedside lamp is broken and hanging from a wire above your head. Last night we were the only ones in the whole hotel. Check-out at the hotel until 11, and we overslept a little and asked to leave at 12:00, they refused us, saying that their seminar and rooms were occupied. And having opened the booking com for today, it is available for today (departure day) in general, the entire hotel is free! 20 rooms available for booking today! And they said that that we could not make later check in…. Very very unprofessional and no respect and kindness to their guests! We will not come back NEVER !!!