Rising Sun Hotel by Greene King Inns

Had a 4 night stay and would definitely stay at The Rising Sun again. Room very clean and had everything we needed. Ate 3 times in the restaurant and were very satisfied with food and service. Views are amazing from the position on Cleeve Hill and bus stop right outside was a bonus. Lauren, who served us at breakfast made us feel like valued customers and even personally said goodbye as we were leaving. Well done everyone.

Absolutely dreadful, grubby place, glasses left on our table all day, no handwash or liquid in the ladies toilets, food awful, probably microwaved, and to top it all the manager was really unfriendly and quite rude with an abrupt attitude, I was shocked and diss appointed, never again

I had an amazing visit today at the rising sun, I went up to meet with some old work colleagues,Zoe and Jess was so lovely behind the bar as we entered and very helpful. Zoe showed me to the host stand where Tom seated me and was our waiter. He was very attentive and made sure we never had an empty glass and our plates wasn’t left on the table once we finished our food. Service was a 10/10 and will definitely be returning!

If you like a nice view and can put up with a terrible room and a mattress which has a hole in it to the center of the earth then this place is for you. It's in bad need of renovation. The bar is ok and the food is not bad either hence the 3 star. Without that I wouldn't give it more than a 2.

A further lovely meal in pleasant setting and with an exceptional view. Our waitress, Lauren, was attentive, engaging and calmly efficient. The starters and mains offer a full and comprehensive range of options making it easy to return time after time. To be recommended

Waited 20 mins to be booked in by the lady.( phoned a 3times before somebody turned up to the reception) Room way too expensive.. Only had a drink : bar service was slow even the place was empty .. Upside the amazing view from the room. Never left review before ,but this place needs improvement and could be amazing ..

I must say this 2 star review is only because one member of staff by the nam of Simon. Had I have draft solely with Tom it would have been 5 star. I entered at 12pm and could have sat anywhere...window restaurant seat or bar area. I selected a high stool area. Tom was friendly, polite and went the extra mile and even swapped a dirty glass which I had noticed. Whilst halfway into my drawn cocktail I asked Simon if I could order the same again drink please and was very rudely told no, you need to go to the bat, whilst halfway through my food. His tone was extremely rid wand on that basis will not be returning or recommending. Shame as Tom is an assett

Really enjoyed a family meal here, great food and wine. I would definitely recommend the lamb shank. We will definitely be coming back again soon. The service was also of a very high standard, in particular from Lewis who went the extra mile for us.

With great help from the events team (Karen), the Rising Sun was a great location for our group of 34 with ten rooms for overnight and easy access to Cheltenham and walking Cleeve Hill. Spacious function room with westward views over the Vale, and good menu and drinks choices. We opted for bar classics, with good sized portions plus some from the specials menu. We had planned all whilst being remote and on arrival everything was as requested, with day staff checking final details and the evening team (Tom and Jess) ensuring all requests were accommodated. We didn't need to worry about details, we could ask and things happened. Huge breakfast for 20 the next morning and a strong recommendation to use the Rising Sun Hotel on Cleeve Hill.