Chelmsford City Centre

Well located by the station. Nice spacious room. Stayed two notes and had to request room to be made up. Did eventually but took a while. Recommend staying though. Breakfast was good & well priced

Very nice place and the customer was very helpful, everyone was good

I stayed here in March, I previously reviewed this place but I believe it's had a refresh, it's made no difference. I stayed in a Plus room which wasn't cheap even with no breakfast. In short it's really not great. The auto check in machines don't work so there was sizeable queue at check in. The room is not clean, it clearly isn't cleaned properly and was looking tatty. There is dust and I guess human skin under the bed and down the side of the fridge was disgusting. There were stains on the carpet and mould in the bathroom. Repairs had been bodged and the door stop was hanging off. I emailed a complaint, got an automatic reply stating I would hear within 5 days .....and of course heard nothing. Tells you all you need to know about their attitude to customers.

This hotel has spent a lot on upgrading its social spaces but they need to spend more on upgrading the rooms! We stayed in 103, The Bathroom was mouldy! it smelt like B.O! There was filler on the wall! Blue tak on the TV clearly not cleaned from the last guest and lastly the Tea and coffee was not filled! such a shame as we stayed in the Brentwood one the week before and it was 100% better then this hotel.

I chose to book at Premier Inn over the nearby Holiday Inn specifically because their website stated that the rooms were equipped with air conditioning. In contrast, Holiday Inn had clearly mentioned their AC was not working due to a fault. Unfortunately, upon arrival, the room at Premier Inn was extremely stuffy and had an unpleasant smell. Despite the claim of having air conditioning, there was none – only a small fan was provided. To make matters worse, the window couldn’t even be opened for ventilation. With outside temperatures reaching 33°C during the day, the conditions inside the room were unbearable. Very disappointing and misleading advertising.

What can I say other than I’m shocked at how absolutely perfect the staff are here they truly are amazing made my trip so much more easy and comfortable from checking in they knew I had driven a long way so gave me a room far away from noise so I could get very important rest then staff checked I was ok if there was any thing at all they could do to help me then we have breakfast WELL what a truly magical team never have I had such amazing friendly service from start to finish making sure every part of my morning was started ok and them they take time to see how you are they just go above and beyond to make sure your stay is as perfect as all of there smiles never will you see a member of staff not smiling THANK YOU SO SO MUCH . Nikki Richard chantel liz and Giulio you truly are gifts from God and the Hotel is extremely lucky to have you .