Manchester (Cheadle)

Consistently clean rooms with fresh smell. Convenient location near Manchester Airport, major attractions, and business centers. Friendly and helpful staff offering excellent service throughout the stay.

Hotel staff, room and amenities were great, friendly greeting and professional service throughout. The bar and restaurant staff on Friday night and Saturday morning however left alot to be desired. Bar staff shut the bar at 10pm despite the sign outside saying food served until 10pm. Turned away several customers who had just arrived as part of a group on a coach. Breakfast service staff not to found on arrival sat by kitchen using mobile phone, the table offered was directly under a very noisy extraction fan we moved ourselves to another table, though very limited on choice as several tables around us had piles of dirty plates cutlery and cups, we were sat for some time having our order taken, once served our cooked breakfast our bowls were left with us, with no room really left on the table we put them on the table next to us, I understand how the other tables ended up looking the way they did. The restaurant was not busy 6 people including ourselves yet the staff were not visible and appeared to be in or around the kitchen most of the time at one point a commotion of loud laughs from the kitchen could be heard across the dining area. The meal itself was not great I returned an undercooked black pudding to the bar and showed the server the problem, I was offered a new portion but declined as i had finished eating. The staff in the bar and restaurant both seemed polite but genuinely not interested in their jobs or providing a positive experience for us either through apathy or boredom I'd certainly hope it wasn't intended. I will happily stay in the hotel again but will not be coming back to the bar and restaurant.

The hotel was excellent. The location for my business trip was comfortable for me. The hotel staff were friendly and very kind. My room was clean and it was really comfortable. The hygiene in the hotel was at a very high level. The bed was good too.