Had one of the best life experiences. With reservation and after a long day, we arrived almost at midnight to check in. Around 10 were next to the building’s door drinking, smoking and had high volume music. At check in, we were told the room was dirty, the receptionist was kind to drop tasks, grabbed a mop and went to get it cleaned. Waiting, we met a cop that was excited to have a side hustle providing security to the hotel. He explained the people outside had no place to live, therefore lived there. Also told us that besides ocasional problems, the place was calmed. A dude with reservation showed and was told there weren’t available rooms and canceled for him. This made me realize I was fortunate besides the wait. Finally walking to the room we noticed happy kids playing in the hall ways. The smell around was unpleasant. I started showing frustration, my girlfriend did not get involved and went to sleep. Next morning, the pressure to get out made us arrive early to Starbucks and avoid a huge crowd that arrived just after us. We were able to visit Ruby Falls on time and safely arrived home early. Among these experiences, we realized we need to improve our planning to avoid similar experiences. We we’ll not pick a hotel in the same category again in addition to not recommend it to anyone. My girlfriend is proud of her self after getting challenged and being able to maintain compassion and understanding. We’re so thankful with the lessons learned that we’ll go w 5 stars.