KERRY
January 12, 2024
A surprising gem!
We arrived late in the evening to a full hotel. Check in was good we had reserved 2 rooms. Beds very comfortable very clean. Room overlooked outside pool Grounds are quite nice with beautiful hydrangeas. Breakfast was available but we went out. Coffee and tea were available in the lobby. The best was the indoor pool, and the hot tub. Both are huge! They were fabulous. We didn’t know what time the pool closed, a couple of families came and went while we were there. We were enjoying the amenities when a woman employee came in and was picking up towels that were left on chairs. She never said anything to us. After about 10 minutes of her cleaning up the area, she came over to us and very rudely told us that we needed to leave, that the pool was closed and had been for quite a while and that we should have left a long time ago! Turns out the pool had closed 20 minutes earlier. Ok our bad, we had no idea. There were 5 of us, adults, and we were very quiet. We were actually relaxing in the hot tub after a very long day of walking. We felt the way she spoke to us very very inappropriate. As I said, we were very quiet, not rowdy or destructive, and adults. A simple “pool is now closed” would have sufficed. Kind of erased a lot of the niceties of the place. Needs updating, but overall a pleasant surprise!