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Top rated hotels in Chatan

Lequ Okinawa Chatan Spa & Resort
4.6/5557 Reviews
If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing. 1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way. I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking. Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.
Oile by DSH Resorts
4.6/5123 Reviews
Together with my husband and daughter, we stayed 1 week in this beautiful hotel. It just opened last April 2021. Everything was perfect. We are very thankful to the owner and all the staff. They were very professional, kind and really helpful. Victor, Yumi, Olivier, Oscar and Anca were always there to make sure everything is okay during our stay. They gave us delicious croissants with coffee and drinks for breakfast even though it was not mentioned during our reservation. All the rooms come with an ocean view. The sunset from the room is spectacular and very romantic. All we want to do as soon as we wake up is to open the curtains and enjoy the sea view. The room is charming with a tatami-like floor. The bathroom is spacious. Internet is very reliable. The swimming pool on the rooftop offers a panoramic view. The hotel is in a quiet, family-friendly area and just 15mins walk from American village where you can do the shopping and find a lot of restaurants. Thank you for the wonderful experience. We will never forget our sejour and definitely will see you again soon.
Sunset Beach Hotel
4.5/5103 Reviews
We visited during our trip to Japan for the Rugby World Cup. I chose it as it looked a bit ”quirky” and was right on the beach. I did not expect it to be as lovely as it was. After the shoe box sized rooms in Tokyo we were spoilt for space. Beautiful rooms, all mod cons and loads of space. We were lucky enough to have a ground floor room which opened up directly onto the beach. The bathroom and shower were luxurious and you couldn't pick a better sport for a beautiful sunset. Reception staff were great - friendly and very helpful.
DoubleTree by Hilton Okinawa Chatan Resort
4.7/588 Reviews
We stayed for one night at DoubleTree by Hilton. Upon check-in, we were welcomed by the signature DoubleTree chocolate cookie. It was declious but unforunately, not really warm. We booked a terrace room with sea view and it was large and very comfortable. The package we booked came with a 90-minute buffet dinner at Hilton Hotel, which was scrumptious and we got to try many signature Okinawan dishes. As a DoubeTree guest, we could only use the facilities in Hilton and we joint their sunset yoga class. The instructor was very friendly. It was conducted in Japanese, but body language matters the most in terms of sprots. Believe it or not? It was my first time trying yoga and the experience was pleasant in general. We also tried their buffet breakfast. The range of selection for food was wide and I recalled that they even had soft serve. The quality was good and worth trying. There was also a Lawson convenience store around the corner and the hotel was very conveniently to the seaside. If I have to pick on one thing about the hotel, I hope that there will be more activities for hotel guests to join and there could be counters selling desserts like sliced cakes for hotel guests :-) All in all, I really enjoyed my stay at DoubleTree and will definitely join again!

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