Russ Hill Hotel

Booking car in and stayed there till 2am till went for our flight to lanzarote. Nice hotel but shame restaurant wasn't open that night. No lifts as I could see. Bar open that night. Which was good as football was on. Friendly staff comfortable beds. Nice view off planes taking off.

We had a good room, clean and tidy. Left our car here for 10 nights. The price was amazing. The staff were friendly and helpful. We ate in the restaurant in the evening, food was so so but we just wanted a decent hotel before our flight and that's what we got 👍🏼

We are still recovering from our awful stay at Russ Hill Hotel so felt it necessary to raise these issues with you so that you could fix them for future guests. We booked to stay at russ hill hotel because we had an early flight from Gatwick which meant we would need to be up at 4am, so it made sense to stay closer to Gatwick to avoid getting up even earlier to drive 2.5 hours. Honestly, I wish we would have stayed home, woke up earlier and driven to Gatwick as we got no sleep at all at this hotel! Firstly the air freshener in the lobby is so overpowering that it caused me to violently cough for the whole time I was in there. The first room we were given (129) was awful, we had to pass about 25 children hanging out in the hallway and running around at 10:30pm!! (Turns out they were using the hotel to house refugees which we were not notified of before our stay). The room felt unclean with an awful sewer smell and the windows were broken open. The outside window was open 0.5m and would not shut at all, then the inside one didn’t have a lock - very dangerous as there is a roof ledge where people could climb onto and easily get into our room from the outside!! The receptionist agreed to move us to a different room away from the children down the hall from the bar, whilst this room seemed nicer, it still wasn’t clean with dirty fingerprints on all the plug sockets. We ended up sleeping with a suitcase behind the door because we had people knocking on our door, trying to get in and screaming, shouting, singing and slamming doors outside our room. This went on past 1am. I was too scared to sleep as was constantly worried someone was going to come into my room. There was no wifi that reached our hotel room and we had no phone signal and there was no phone in the room so we couldn't even call security or reception! This experience left us exhausted the first 2 days of our holiday. I don't like to leave bad reviews but this place 100% deserved it and should not be in operation due to the awful conditions.