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Fairfield Inn & Suites Charlotte Uptown
4.1/599 Reviews

Fairfield Inn & Suites Charlotte Uptown

Downtown Charlotte Charlotte|1.1km from Visulite Theatre
The room itself wasn’t bad. The TV had a couple issues but was fine otherwise. I was quite disappointed in the customer service after checking out. I stayed here with my friend for his birthday, so I brought his birthday gift (hand painted canvas that had a paper note/card tucked in the back) to the room to give to him. Unfortunately, it was left there when we checked out. I called the same day (yesterday) and was told they would talk to housekeeping and call me right back. Got no call. I called again this morning at 9:30 and got transferred to housekeeping. She said she had some items to go through and would call me back to let me know if she found it. Almost 5 hours pass by and nothing, so I called back and couldn’t get through to housekeeping. I talked to someone at the front desk, explaining that this was pretty important because I spent a lot of time on the gift and apologizing for being an inconvenience. The person acted irritated and very nonchalant and then put me on hold for nearly 30 minutes while “going to talk to housekeeping.” Also said “Well if it was on a piece of paper then they probably threw it away” even after I had previously said it was a CANVAS painting. After being on hold for so long, they came on the phone and said that they looked in the room and didn’t find anything. I asked if they had looked through the items that housekeeping mentioned before and received a rude, “Yeah that’s what I said, they looked everywhere and didn’t find anything.” I could feel them rolling their eyes through the phone. They didn’t apologize or anything of the sort at the end of the phone call, which was the least that could have been done. Very unprofessional and very bad customer service.

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Top rated hotels in Charlotte

Searching for hotels near Visulite Theatre? Compare room rates and reviews to find your ideal stay.
Home2 Suites by Hilton Charlotte Uptown
4.4/5103 Reviews
Downtown Charlotte
I travel a few times a year, am a Hilton Honors member, and prefer hotels within the Hilton group. But I'm always willing to try out non-Hilton hotels, too! Pros - the hotel is safe, the front desk staff (Lolly and Phil) are genuinely friendly and helpful, there is complimentary gourmet coffee in the lobby, the room was clean, and the bathroom was nice and clean and stocked with Neutrogena toiletries. The Whole Foods in the next block helped me get healthy meals I prepared with the microwave in my room. The convention center is across the street. Cons - it is easy to miss the hotel from the outside, and the complimentary breakfast is starchy! In summary, I enjoyed my stay at the Home2Suites Charlotte Uptown. It is an excellent hotel with friendly staff, and I would stay there again if I had to return to Charlotte on business.
Hilton Charlotte Uptown
4.3/5103 Reviews
Downtown Charlotte
When I first walked in the hotel, I was nervous that it was going to be a little dated, as the main lobby has a fairly old style to it. This was an extended business trip (6 days) so my hopes had been a little higher that they usually are when traveling for work. Once your past reception, the rooms are very modern, with plenty of charging points and USB ports for plug free charging. The room was also very large, with 2 kingsize beds and a large bathroom. The staff are incredibly friendly, and really will go out of their way to help. Word of warning, they aren't the best at having guest parcels delivered, as they will store them in corridors and struggle to find them. I eventually managed to convince them to let me go ”back stage” and look myself, and I found my parcels in a corridor outside the mail room. The bar/restaurant at the hotel is well stocked, and the food is amazing. The choice at breakfast is also excellent, with the option of fresh made omelettes as well as the typical buffet. The hotel is linked to a YMCA fitness centre that is free for guests to use. It's a very modern gym with lots of cardio and resistance training equipment. They also have a large pool and sauna, as well as a half basketball court. Overall, an excellent hotel, friendly staff, and great facilities.
JW Marriott Charlotte
4.5/5101 Reviews
Downtown Charlotte
The environment is pretty good, but the laundry is not clean, and the clothes that were handed over to the hotel for washing actually have yellow spots.
DoubleTree by Hilton Charlotte City Center
4.2/5107 Reviews
Downtown Charlotte
My stay at the hotel was very comfortable but I was surprised to find that the hotel does not offer a complimentary bottle of water which I think is a must for a traveler coming from far off places. I have to go outside searching for a water bottle.
Hilton Garden Inn Charlotte-Uptown
4.2/5103 Reviews
Downtown Charlotte
I want say that Shana of the front desk was one the most helpful and nice front desk personnel I met in a long time. We were having problems with my employee discount with the breakfast attendant and she took care of everything. We had a great buffet breakfast due to her assistance The other guy was giving me a hard time But thanks to employees like Shana I enjoy my stay at this Hilton I’m downtown Charlotte and I will return due to the hospitality she showed us .
SpringHill Suites Charlotte City Center
4.4/5101 Reviews
Downtown Charlotte
This was perfect due to its proximity to Spectrum Center. Once the valet took the car I didn't want to drive again so we were able to walk to restaurants and the Spectrum Center. There was sort of a crowd at 3 o'clock check-in time at the valet area and then the check-in desk. We actually had to wait about an hour for our room to be ready. The room was very nice though. Room was clean, beds were comfortable, bathroom was really nice and clean. We were on the 11th floor, but could still hear the light rail train bell dinging. I recommend leaving the air running constantly to drown out the noise.

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