Homewood Suites by Hilton Charlotte/Ayrsley

The staff is nice clean room. Breakfast is OK. I will come back again.

Gabriel at the front desk is amazing. Gabriel was very knowledgable of the Hilton Rewards and helped find my account to make sure I received my rewards for my two night stay. Thank you Gabriel for being a friendly face at check-in. The property itself is nice for a couple of days. There are air condition units in the room with a thermostat on the wall to control the temp of the room. The setup of the room was very comfortable and suitable for a couple of nights stay. Housekeeping is every other day, but if you have any requests prior to then housekeeping will make accommodations. Parking is free but on the weekend can be a nightmare at night !!! The lot is shared with two other hotel properties. The parking spaces are painted very narrow, some occupants parking may take up two spaces. Causing you to park far from the hotel entrance.

The property was nice, but my room smelled straight up like a nursing home and had Stains on the comforter. There was also no curtain to fully close, making it easy to see in and out, which was not ideal given I was on the first floor. The staff was really accommodating and was able to check me in much earlier than the check-in time, but it felt like I made some sacrifices to do that.

The stay was great the room had everything we needed checkout could be at 12 but everything was amazing

Liked the property, but the long walk to room 123 from the check in desk was excessive. It would have been nice if the hallway I was a connected loop.

For starters, toilet wouldn't flush and was constantly running. Took the lid off the tank and realized the flapper was worn out at the chain on the handle was broken. So, our stay here started with 5-10 minutes of toilet repair so we could use the bathroom. The other issue was the parking. I understand there are a couple of hotels here that share a parking lot, but myself, along with a dozen other vehicles, circled the lot for over an hour trying to find parking. Most of us finally just gave up and make parking in areas we shouldn't have and hoped we wouldn't be towed. When we asked the desk attendant about the possibility of towing vehicles that were double parked to free up spots, he shrugged his shoulders, mumbled a bit, and went back to playing on his phone. Additionally, we needed a pillow for the sleeper sofa. Was told there were no more pillows... went to put sheets on the sleeper sofa, the stains on the mattress belonged in an episode of CSI. Pretty sure that wasn't wine stains... I've stayed at Hiltons my entire life, from Hamptons to Waldorfs, and this property is really unbecoming of the brand. Going forward, we will be staying at the tried and true Doubletree in Southpark that we've used for years when we come to Charlotte. We came here to be a bit closer to Carowinds for the Scarowinds season and overall, this wasn't worth saving the extra 10-15 minute drive, the parking fiasco was proof of that.

When I initially decided to book this property, I looked at the reviews, the 9/10 stars that other patrons indicated, as well as the convenience of the location: nicer, modern area, safety, etc. However, to my surprise, upon checking in, the room was an absolute mess and not a true depiction or representation of the area. I booked a King 1 bedroom suite with full kitchen. The reservation room type was fulfilled; however, upon entering the room, it was as if I went back in time 20 years! Not modern at all. The AC unit in the living area smelled so bad. Thankfully, I always travel with Lysol spay, Clorox wipes, gloves, a candle, and other cleaning products. The curtains throughout the space was old and smelly. The bedding were TERRIBLE! Again, thankfully, I travel with my own bedsheets as well. The bedding had cigarette holes and was dirty as hell. The nightstands were filled with dust. The room phone was filthy so I wiped that down with Clorox’s wipes as well. Kitchen chairs were filled with stains so I covered them with the hotel towels. The bathroom was the worst! It’s very small, dirty, and old. The shower curtain was absolutely DESPICABLE. First, why is this hotel still using a shower curtain? It is clearly old, dingy, with no inner liner, smelly, and fabric! Didn’t you learn anything from Covid?! Take that crap down! The shower was disgusting. Rust running down the wall. Blond stringy hair all over the place. Once again, thankfully, I travel with shower slipper.