Hotels Near Harvey B. Gantt Center for African-American Arts + Culture in Charlotte

Very clean hotel, giant space inside room. The hotel is a very tall building located at a preferred location in the downtown Charlotte area. The hotel services are very inclusive, you get whatever you need immediately.

I travel a few times a year, am a Hilton Honors member, and prefer hotels within the Hilton group. But I'm always willing to try out non-Hilton hotels, too! Pros - the hotel is safe, the front desk staff (Lolly and Phil) are genuinely friendly and helpful, there is complimentary gourmet coffee in the lobby, the room was clean, and the bathroom was nice and clean and stocked with Neutrogena toiletries. The Whole Foods in the next block helped me get healthy meals I prepared with the microwave in my room. The convention center is across the street. Cons - it is easy to miss the hotel from the outside, and the complimentary breakfast is starchy! In summary, I enjoyed my stay at the Home2Suites Charlotte Uptown. It is an excellent hotel with friendly staff, and I would stay there again if I had to return to Charlotte on business.

We stayed for one night while on a road trip. The hotel is quite nice and easy to get to. The room was clean and spacious. They accommodated an early check-in which was convenient. Parking is $25 a night. 2 coffees and three muffins in the morning was $27. 😐 In the middle of the night 12:15-1:15 am there was a disturbance on our floor. Yelling, slamming doors etc. I tried calling the desk several times to report it but didn't get an answer. I didn't feel comfortable addressing it on my own as I was traveling with my young kids. I kind of felt trapped in the room....I don't blame the hotel for the disturbance but I do hold them accountable for the front desk not answering the phone. I mentioned the issue to the staff upon check out....they appeared genuine in their apology.

The hotel was nice, and quiet, didn't hear doors slamming throughout the night like most hotels. Was told it was only 4 blocks from the convention center. Was actually like 10 blocks. Parking was a little over priced at $45. The valet never sent call links and it took 25-30 min to get our truck sometimes then they expected a tip as those links didn't seem to have any trouble getting through to my phone. Parking/valet would prob be my least favorite about the hotel. Breakfast was spot on! The staff were incredible in the breakfast area. Especially one lady I wish I had her name. My sone was getting over a chest cold and she made him a Honey Lemon Tea.

Clean spot that was very well located. Stayed for a couple nights while visiting family

Overall, we enjoyed our stay. The location was convenient to shopping and dining. The hotel and room could have been a little cleaner, especially during COVID-19. There was a half used toilet paper roll and no extra roll available in the bathroom. There was no hand soap provided either.

***Don’t book here for important events!!*** I came to this hotel for a wedding on Saturday June 1st. The wedding hosts had reserved a set amount of rooms with a discount rate when I booked a king room on April 10th. I had called on Friday May 31st to see if I could check in early, and I was instructed not quite and to try again the next day when I arrive from my flight and they might have a room ready when I arrive. I arrived at 11ish, I call and was told they updated my reservation but no room ready yet. I get there at 12 and I check again, no room ready yet. They said most likely a room won’t be available until normal check in time at 4pm. All this I could understand bc I was requesting to check in early. At 4pm, I tried to check in and was told that they oversold rooms and they did not have a room for me and had no idea when they would have a room. The wedding was at 6pm and I needed to leave at 5pm to make it on time. Crazy!! I was offered the transfer room in the lobby to change and get ready for the wedding but it was still extremely uncomfortable and I was even late for the wedding because someone else was using the room before me!! Fast forward to after the wedding, I get back to the hotel by around 11:30pm. Still no room!!! I was told the assistant manager was cleaning the room as all the housing staff had left for the day. There was even another gentleman in front of me who said he was waiting for 2 hrs for his room and also was told the assistant gm was cleaning his room too. He also told me the hotel overbooked by 11 rooms(which I can’t verify but I certainly believe). I proceed to wait another hour(!!) for my room to be cleaner. At this point it’s around 12:30AM, I’m extremely tired and cranky. Michelle the AGM comes down and informs me my room is ready, which the only positive thing about this horribleeeee experience was Michelle as I could tell she was frazzled with the mess that was left for her and from cleaning rooms, but she was still nice and understanding when I talked to her. And I guess the king bedrooms were all out as I was given a room with two queens just for myself. I definitely will not be staying at this hotel in Charlotte again, nor will I want to stay at any other Hilton Canopy since this seems to be an issue with the reservation system more than anything. Stay away if you have an important event planned for your stay!!

This stay was a disappointment to say the least. I was able to change my room and obtain a key without an ID (I had an issue with online check in on the App) - this seems dangerous in my opinion. Additionally, my personal CC was charged instead of my Corp CC. No idea how this happened since I used my company booking website which has NEVER had my personal CC stored/used. I was told first that I swiped my personal card (checked in online) and then I was told my reservation had my personal card on it (sorry, I have the confirmation email and it has my Corp CC on it). First time in 20 years of traveling this mistake has happened. Nightmare to deal with the GM to fix - still not as of this review. To the hotel, I have disputed the charge on my personal CC; charge my Corp CC or do not get your money - time is ticking on this for you. In my opinion, it is concerning that someone from the hotel pulled a different CC (from my Hilton Honors profile) and applied it to my room. Until the hotel gives me an explanation that makes sense, this is my opinion of how this happened. In my opinion, worst customer service as well (what a combo!). Overcharged for breakfast (please stop telling me that you erased a board with vinyl letters). No actual service from T---Y F. (although different last name on badge) as I had to get my coffee and water as well as my food. In my opinion, no breakfast is worth what you have to go through with T.F. (I was sent back to wait at the hostess stand because I entered the breakfast room without her permission and did not give my room number - is that not collected at the end?) to get it. I was first told to sit where I wanted to by a person standing at the hostess stand and dressed in a Hilton uniform - safe to assume they work there, right? Well, no. T.F. Sent me back to the hostess stand where I was made to wait until T.F. got around to getting my room number and letting me Sit. Anywhere. I. Wanted. Both mornings were equally as bad for different reasons but both involved T. F. Front desk staff informed that the F&B manager came in at 10AM and the GM came in at 3PM - can I get these hours?! The part that REALLY disappointed me is the GM actually comes in at 7:30AM, and the clerk, in my opinion, decided that he would not help me by telling me that or relaying either of my messages to him. Who gets up in the morning and decides to act that way? All captured on tape (spoiler alert to the clerk, you are camera) but the GM made every excuse for him, for T.F., and for his hotel. In my opinion, I guess someone else got up that morning and decided not be helpful. His defense, he was polite to me (is that not your job? You know, the one you are paid for?!). Per the GM, NEVER had a complaint about T.F. - this is pretty much where I stopped listening and focused on their billing error. Do yourself a favor and stay somewhere else. The Homewood breakfast staff is even worse, in my opinion - either they ignore you