Guest User
September 26, 2023
We stayed in the Cottage Suite on second floor. Stairs leading up to it were carpeted and dirty. The small room off master was not vacuumed as there were goldfish crackers all over the floor. One roll of opened toilet paper provided; we had to request another roll next morning. Shower stall was dirty, old and gross. Shower curtain was way too long and once water started running, it smelled horrible. Clump of hair in corner of shower, so it clearly had not been cleaned in awhile. Two small bath towels, two wash cloths and a stained hand towel were provided. This place needs some serious cleaning and updating attention. AC window unit was annoying as it had to run all night. Front porch needed a washing. Our one night cost was $299 plus tax = $331.89. If it had been great and clean, no problem, but this was the most expensive hotel of our entire vacation and the most gross. I emailed them my concerns and they assured me customer satisfaction was important. Eventually offered us another night’s stay. We wouldn’t stay there again even if free. It was that bad. Don’t believe the reviews on their website.