Best Western® Hotels in Chapmanville

The hotel was nice and clean but the service was not even close. We have stayed here before and last time the staff was very nice and friendly. Both times we stayed was during the virus. The first time they said in advance we would have bag breakfast because of the virus. Ok no big deal. This trip this said there was a hot breakfast, yay, super excited. So we get up and go to the area and no breakfast. The man at the front desk seen me there looking for the food and says nothing. I get some orange juice, they had a machine out, and was like ok. My mom and me came back down to the area and she looks around and we keep looking at him and he says nothing. I then go to the front desk where he was and ask him for two towels because when we went to the pool the night before they didn't give us any towels and there was none at the pool so we had to use our towels from the room and then turn them in because of the rules with the virus. He then had an attitude with me and said I could have two if they just happen to have some? Well it is a hotel and you did take my towels last night so......I ended up getting the towels. Then I said well I guess we are heading to Wendy's to get breakfast since there is none here, the man at the front desk says nothing. Upon leaving we were talking to the cleaning lady, who was very sweet, and she said you had to go to a room down the hall way and ask for the breakfast, WHAT??!! Someone should of told us this, had signs put up or the man at the front desk should of told us for sure. But no, nothing! And by this point it was to late to get it because it was checkout time.