Homeinn Plus Hotel (Chaozhou People's Square)

During my recent stay at the Homeinn Plus Chauzhou Hotel, I encountered a rather mixed experience that I feel compelled to share. Upon entering my room, I was immediately struck by an unpleasant odor that lingered in the air, making it difficult to relax. The smell seemed to be a combination of stale air and something musty, which certainly put a damper on my first impression of the hotel. Despite the initial setback, I found the hotel staff to be exceptionally helpful and accommodating. After expressing my concerns at the front desk, the receptionist was quick to apologize and offered to reallocate me to a different room. I appreciated their responsiveness and willingness to rectify the situation, which significantly improved my experience. The new room was a breath of fresh air—literally. It was clean, well-maintained, and free of any unpleasant odors. I was grateful for the staff's prompt action, which allowed me to enjoy the rest of my stay without any lingering discomfort. The amenities in the new room were satisfactory, with comfortable bedding and a nice view of the surrounding area. While my initial room left much to be desired, the positive attitude and efficiency of the hotel staff made a significant difference. Their commitment to customer satisfaction transformed a potentially negative experience into a more pleasant one. In conclusion, while I cannot overlook the issue of the stinky room, the helpfulness of the staff in reallocating me to a better accommodation certainly deserves recognition. I would consider returning to the Sunshine Hotel in the future, but I hope they can address the odor issue in their rooms to enhance guest satisfaction overall.