Guest User
August 18, 2024
I was very speechless. I came to check in the day before yesterday. The platform said that the check-in would be at 14:00. I arrived at 14:05, but I had to wait for two hours to check in. I was really speechless. Your platform clearly states that check-out must be done before 12:00. You know there will be a lot of passengers these two days, so why didn't you call earlier to urge guests to check-out? ? I was still on the phone at three o'clock in the afternoon. . . Why do you accept so many orders when you don’t have so many rooms? ? One of the staff members was irritated and told us that they were too busy to check in. . We also asked others to jump in line to check in, but we ended up waiting for a long time. We also took the high-speed rail and then the car to check in. Are we feeling very comfortable? ? The air conditioner in the room was noisy, like an excavator digging a hole in the ground. I thought it was for renovation... The quilt was also dirty, and there was some unknown liquid. . . . .
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