As a hotel colleague, I have never given a bad review on a hotel where I stayed on a trip. I know that it is not easy for hotel people. I feel that the hotel I stayed at today has basically no management and service, so I gave a bad review of 1 point. During the stay, a lady in the lobby should be similar to the person in charge or the assistant manager in the lobby. The communication was blunt throughout the whole process. The water leak in room 2307 could not be solved. On the day of staying in room 2303, an extra 2 bottles of mineral water would be charged 5 yuan/bottle. The prevention and control are executed tightly and loosely. These encounters are acceptable, but when checking out to the person in charge to confide all the encounters, the reply I got was why we didn't look for her before, and we had to understand each other. I haven't had it for many years. I have heard such a reply, and I really can’t understand it.
Our Guizhou tourism industry standards are improving year by year, but there are still such unprofessional people fishing in the industry. I hope that the owners can rectify as soon as possible and stop wasting such good hardware facilities.
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