Guest User
November 14, 2024
On October 26, 2024, our family of four checked in. The Simmons in the hotel room was very easy to slide and would move with a slight touch. After sliding, the hard and sharp edge of the bed protruded. It was very easy to get bruised and there was a huge risk. Safety hazard. That night, my child bumped his foot on the edge of the bed and cried out in pain. The next morning, I bumped my left foot on the edge of the bed in the hotel and it started to bleed. When I pressed the wound, my bone hurt very much. After calling the front desk, the manager on duty was initially okay and said it was the hotel's responsibility, and said he would take me to the hospital to take a photo. After asking the store manager for instructions, his attitude changed drastically and he said he didn't care at all. So far, the hotel has not even called me to express concern. No, no indication! I had no choice but to go to the hospital by myself. After the X-ray was taken, the doctor said that the bone was fine, but it was damaged and might hurt for a while. In fact, it still hurts me a lot when I touch it. I can't bear it, so I hereby give you a negative review!
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