On a tired evening, I received a special surprise one by one for my birthday cake. However, it was not just a cake, it was more a symbol of the attentive service of the hotel staff, which made me feel extremely warm and caring on this special day of my birthday.
Atour staff contacted me after learning of my birthday and asked if I needed them to prepare my birthday cake for me. After confirming my preferences, they promised to do their best to meet my needs. I had no idea they would prepare me this special surprise so carefully. When I returned to my room at night, I saw the birthday cake on the table in my room. And attached a blessing card. This little card touched me deeply because it not only represents Atour's blessing, but also their respect and care for my guest.
And that wonderful birthday cake. Later I heard that it was a local private cake, and the hotel staff specially booked a bicycle in advance to buy it in the store. This birthday is one of my most memorable in years, because the hotel staff gave it special meaning.
In addition to the birthday surprise, I was impressed with Atour's facilities and services. The room was clean and tidy, the beds were comfortable, and I was given a full rest every night. Every staff was friendly and welcoming, and they tried their best to meet whatever I asked for. Here, I would like to express my sincere thanks to all the staff of this hotel. Your warm service, careful care and warm birthday surprise have made me feel the warmth of home on this special day. I hope other hotels will provide such a great service experience to their customers as you do.
Overall, I was very satisfied with this stay. Atour's staff used their expertise and warm service to make me have an unforgettable birthday. I hope more people will have the opportunity to experience this quality service and feel the warmth of home.
Outstanding
3611 Reviews