Holiday Inn Express Changsha Kaifu, an IHG Hotel

1. Someone vomited at the B1 elevator entrance, and no one cleaned it all night. 2. During breakfast (before 9 o'clock), there were no chopsticks, the coffee machine suddenly stopped working, there were unknown black dirty spots on the vegetable salad, I couldn't understand the egg (see picture), and many dishes were empty. 3. When checking in, the young man at the front desk did not smile the whole time. It was said that it was a river view room, but I couldn't see the river. I asked him if the room was right, and he said that it had a river view. 4. The air conditioner is not working and it is extremely hot.

Facilities: Appropriate and meet basic needs Hygiene: clean and cleaned in time Environment: OK, the lobby and elevators can be improved Service: Positive and initiative can be improved. The space of the breakfast restaurant is much smaller than before, and more importantly, there is a lot of room for improvement in variety and quality.

This hotel may not be suitable for families. We are a group of three adults and three children, including one who is less than three years old. We have a lot of luggage and no one asked or helped us when we checked in. I understand that there are fewer people during the Spring Festival. I waited for at least ten minutes while holding my child while scanning his face. The front desk employee said the response was slow, okay, I understand. Because we have to swipe the card to go up and downstairs, sometimes we don't go out with the children, so we go to the front desk to get another room card. The little brother said that I need to change to a room, saying that the room I live in is a twin bed. I said it's impossible. I don't have the room. It's obviously a big bed when you get in. Besides, what does it have to do with changing rooms if I only add a room card? After checking for a long time, he said he remembered it wrong. The air conditioner was alternately hot and cold at night. It was still not hot at midnight. The baby had a cold and a fever. When I had breakfast the next morning, there was a nail on the chair and a small scratch on the down jacket. The lady in the restaurant was kind enough to say she would send me some fruit to apologize. . Actually, what I need is fruit? Go back and patch up the fabric and embroider it yourself. The bathroom in the room is very crowded and has two doors, which is really very inconvenient. The air volume of the hair dryer is similar to that of a large fan in a barbecue restaurant. Because my child had a fever, I had to change my itinerary and thought I could only stay one more day. As soon as I finished speaking, I was informed directly that there was no room available without any inquiry or confirmation. Then I definitely don’t want to, I can’t leave. Later, the restaurant lady extended our stay but didn't tell us. I also muttered in my heart that I had done something unkind and would it affect them if I couldn't leave. When my child had a fever, he went to the hospital and the doctor said he would need intravenous drip for three days for a follow-up check. When he recovered, he came back to discuss extending his stay. The front desk still told him that the room was full and that the room was full, so there was no inquiry or confirmation... Oh my god. Don’t read the propaganda but look at the reality. One bit of praise is that if you order takeout, you will not be asked to get it yourself and a robot will be arranged.

Xiao Jiang at the front desk provided good service, the breakfast tasted good, and the rooms were clean and hygienic. The hotel is very convenient

I don’t know what to say. It was the first time I saw a mahjong machine in a hotel room in a Holiday Inn. It was a big surprise.

It's clean, the service is good, check-in is quick, the front desk staff has a good attitude and makes you feel at home. New facilities, nice stay!

I wish this hotel every time I come here to study. It has a good environment and good service. It’s great👍🏻

Xiao Jiang at the front desk was very helpful and provided free fruits and drinks upon check-in. The hotel is in a good location and is only 1.9 kilometers away from Sifangping Night Market.

I wanted to stay in Changsha when it opened in 2022, but because of the epidemic, I didn’t come to Changsha as often as before. I finally stayed in Changsha recently. The service is impeccable and the price/performance ratio is extremely high.