Holiday Inn Express Changsha Kaifu, an IHG Hotel

This is my second time staying at Smart Choice. IHG has a lot of activities recently. I finally chose to order through Trip.com. I reported my membership number to the hotel and received a welcome gift for the gold card. I didn't expect any treatment. On the day of check-out, it was inconvenient to go shopping at Wuyi Square with my special luggage. The front desk also mailed the special luggage home for me. I am really grateful.

This hotel may not be suitable for families. We are a group of three adults and three children, including one who is less than three years old. We have a lot of luggage and no one asked or helped us when we checked in. I understand that there are fewer people during the Spring Festival. I waited for at least ten minutes while holding my child while scanning his face. The front desk employee said the response was slow, okay, I understand. Because we have to swipe the card to go up and downstairs, sometimes we don't go out with the children, so we go to the front desk to get another room card. The little brother said that I need to change to a room, saying that the room I live in is a twin bed. I said it's impossible. I don't have the room. It's obviously a big bed when you get in. Besides, what does it have to do with changing rooms if I only add a room card? After checking for a long time, he said he remembered it wrong. The air conditioner was alternately hot and cold at night. It was still not hot at midnight. The baby had a cold and a fever. When I had breakfast the next morning, there was a nail on the chair and a small scratch on the down jacket. The lady in the restaurant was kind enough to say she would send me some fruit to apologize. . Actually, what I need is fruit? Go back and patch up the fabric and embroider it yourself. The bathroom in the room is very crowded and has two doors, which is really very inconvenient. The air volume of the hair dryer is similar to that of a large fan in a barbecue restaurant. Because my child had a fever, I had to change my itinerary and thought I could only stay one more day. As soon as I finished speaking, I was informed directly that there was no room available without any inquiry or confirmation. Then I definitely don’t want to, I can’t leave. Later, the restaurant lady extended our stay but didn't tell us. I also muttered in my heart that I had done something unkind and would it affect them if I couldn't leave. When my child had a fever, he went to the hospital and the doctor said he would need intravenous drip for three days for a follow-up check. When he recovered, he came back to discuss extending his stay. The front desk still told him that the room was full and that the room was full, so there was no inquiry or confirmation... Oh my god. Don’t read the propaganda but look at the reality. One bit of praise is that if you order takeout, you will not be asked to get it yourself and a robot will be arranged.