The most weird hotel I encountered on a business trip, there are overlord clauses! He also advertised himself as a 5-star hotel, and complained about his experience to the Changsha Consumer Association.
Specific process: Book 2 diamond business rooms at the front desk at around 10:30 in the morning, temporarily change the itinerary at noon, plan to cancel the trip to Changsha, check out at the hotel front desk before 14:00, and both rooms have not checked in and entered the room . I was told by the front desk to deduct the room rate for the whole day, and applied to the person in charge of the hotel, but the room rate was still deducted. The negotiation failed, so I called the Changsha Consumers Association and waited for the official coordination.
From booking a room to canceling the reservation, it takes no more than 3 and a half hours, and the room has not been entered. The entire day room charge will be deducted. I personally feel that this requirement is very overlord and does not meet the hospitality of a city like Changsha!
Original TextTranslation provided by Google