Anonymous User
August 1, 2023
This is my first time staying at a hotel owned by Huazhu Club. To be honest, the experience was really average. Maybe it was due to bad luck this time.
First of all, things in the room, such as gift bags purchased separately, must be put away in the suitcase or filled with things, otherwise the cleaning lady will take them away as garbage (a brand new, unopened and beautiful gift bag that has not been used will also meeting). Don't put it in the space under the cabinet in the middle of the bed, because it will be taken away. In fact, I really don’t understand the design of this cabinet. The space on top is small, a square cabinet, and the drawer-like design in the middle is just a design that cannot be opened or used. It is just a design to make the cabinet look good. The space below is relatively large, but it is close to the ground. If the things placed inside are not particularly substantial, they will be collected as garbage. . . . . . . . . . . .
Second, the service attitude of this store. Maybe the tourist flow has been heavy during the recent tourist season and it is not easy to find a job. I can understand the reason for your attitude, but it cannot be the reason for your attitude. In fact, the attitude of some staff members is actually quite good, but there are a few individuals, especially one staff member with a straight face who frowns and seems particularly impatient if I ask more questions.
Thirdly, there are relatively few delivery robots in the hotel. When there are more takeaways, food delivery is slower. Sometimes the delivery man may not be able to deliver the food to the hotel's front desk ten minutes after it is delivered to the hotel. When I called the front desk to ask, the front desk's answer was the same. Vague, without any real help, the call was like a wasted call.
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