Ramada by Wyndham Changsha South Bus Station

A very bad check-in experience. First of all, I went to the hotel to check in. There was only one young man at the front desk. It was during the peak holiday period and I had to queue for a long time to finish the check-in. When I got to the room, I found that there were only plastic slippers and no disposable ones. Slippers, I called the front desk and found that the room phone could not be reached. I called the front desk on my mobile phone and no one answered for a long time. I had no choice but to let the child go downstairs and ask for slippers from the front desk. When the slippers were delivered, only one pair was given. We complained about the room There were no slippers, so I brought another pair over, and asked the waiter for an extra pair of slippers for my child. The waiter said that only two pairs of slippers are provided in a room, and it costs 5 yuan for an extra pair. Well, this is the first hotel I have stayed in for so many years. This is the first time I have found such a rule in a four-star hotel.

The room was temporarily changed and the sound insulation was very poor

Check-in experience is very good, recommended

The first negative review of the new year is dedicated to this hotel. I have never heard that the hotel still accepts orders during the Spring Festival holiday. There is only a general manager and security colleagues at the front desk to manage the front desk. There are no professionals to check in. It starts at 11:30 Queue, check into the room at close to 2 o'clock, after registering the order, you have to queue up again to get the room card, and the room card cannot open the door when you reach the door. There is no professional to operate, and no person in charge came out to explain and apologize. The price is not low, and there is no reasonable explanation until check-out! There are a lot of people in the lobby. There are always children and people coming in and out of the revolving door. It is very cold. I seldom write reviews, and there is always a last resort reason... While choosing a hotel, others have already delivered trust to your hotel, but it feels too inconsistent with my inner expectations 🙂

I stay at this Ramada every year, and this year it feels much worse than before, including welcome fruit, coffee and the like in the room before, but now they are all cancelled, and the service is also a lot worse

This is the second time I've stayed here. The reason is that the transportation is convenient, and it's close to where I work. There are also many small shops for daily life in the surrounding area, and the room is quite big. When I made the second reservation, I was upgraded to a suite with breakfast. easier. The surrounding nucleic acid was not found.