Yannian Shenyu Hotel

Very bad hotel experience! When booking, the introduction video of the room type was a children's room, and the child also chose this room type based on the decoration. However, when we checked in, it was an ordinary room without any decoration. I was very disappointed and called the front desk immediately to report the situation. The front desk staff couldn't figure it out themselves and had a perfunctory attitude. They asked us to wait for a reply from the hotel. I waited for a long time with my child but got no response! We had no choice but to report the situation to Ctrip customer service, and the hotel then responded to us, saying that it had been arranged for other family rooms! There is no way to arrange it for us! My feeling about this hotel is that the service attitude is poor, the hotel room promotion video is inconsistent with the actual situation, and it is false advertising! Everyone who comes to Changsha for tourism, especially those with children, must avoid this hotel!

The hotel facilities are poor. We booked a family room, but the child's bed was very uncomfortable. I didn't find it until I woke up the next day. The child said it hurt so much. I was a little angry.

The room is small and compact. The bedding is very comfortable. There are Chinese herbal medicine bags for foot bath every day. It is really considerate for relatives who come to Changsha Citywalk. Rich breakfast, good service, warm, huge geographical advantage. The hotel is right outside Exit 7 of Dongtang Metro Station. Recommended, recommended, recommended, stayed for four consecutive days

Facilities: Very complete Service: Smiling service is very considerate Hygiene: Especially the daily cleaning lady is very responsible, tidying up very carefully and being very nice Free Chinese herbal foot bath: can be changed every day, 10,000 steps per day for 51 days