InterContinental Changsha

My recent stay at the InterContinental Changsha was an absolute delight and far surpassed my expectations! From the moment I stepped into the stunning lobby, the staff greeted me with genuine warmth and impeccable professionalism, making me feel right at home. My room was a perfect blend of luxury and comfort—spotlessly clean, beautifully designed, and featuring a spectacular view of the Xiang River. The little touches, like complimentary local snacks and high-end toiletries, added a special charm. The hotel’s facilities, including the sleek infinity pool and the exceptional dining options at the hotel restaurant, were world-class, with dishes that were as flavorful as they were beautifully presented. Every interaction, from the concierge’s tailored recommendations to the swift room service, reflected their dedication to excellence. The InterContinental Changsha made my trip unforgettable, and I can’t wait to return. Highly recommended for anyone visiting Changsha!

The hotel is not in the downtown centre, but it is convenient to travel to scenic spots, whether by metro or taxi, and it’s pretty quiet at night. Adjoining one of the city's piers makes it easier to take a tourist boat, especially at night, which is a must-go if you visit Changsha. The staff is friendly and loving, and the breakfast is fantastic, with many cuisines. However, the infrastructure in the room is a little outdated and ought to be elevated.

Very nice hotel just next to a shopping mall with lots of choice for good restaurants.  Views of the river from the hotel was very good too.  The moment we arrived, we were greeted by friendly staff. Especially the concierge staff were extremely helpful with the locations of the places we’d like to go.  The only hiccup we had was at Sky27 Bar where service was not good.

The room is pretty with nice views, but the 2 beds are definitely too small to accommodate 3 people. Perhaps the hotel should use bigger beds or open up a triple room for odd numbered families like mine. I clearly mentioned to this handsome front desk staff during check in that I have 3 pax. He was friendly and all, but alas the room only had items to cater for 2pax. I called the front desk and this same guy attended my call to get the items for the 3rd pax. He even called again after the delivery and reassured me that he had reminded the housekeeping that the room is stayed by 3pax. Guess what? The next day when we returned from a whole day of travelling, we came back to the room with missing items again. There were 3 towels so we just let it slide and decided not to call the front desk as it was our last night anyway... Also, what kind of upscale hotel does not/is unable to provide customers with the help they need through online methods?? Other than trip.com chat, there was literally no way for me to reach the hotel. They don't even have a local number that I can borrow to book attraction tickets! What a shame! And when I asked about this at the front counter, it seems like the message was "you're on your own". Definitely not a good feeling for a family who was visiting the country for the first time!! And I really expected better from an upscale hotel like this. Lastly, I believe that the hotel is located too far away from the main attractions, hence the surroundings are rather deserted. We always leave the hotel by DiDi anyway so it wasn't a deal breaker for us. It didn't seem like there were food places nearby that were open at night, so you might need ******* if you're staying in (but good luck if you have no local number!!). This is also how you can get a quiet location + nice views + a reasonable price. Worth it for the luxury experience if you're a party of 2.

Very attentive staff and very professional service. excellent management. very well kept facilities and ideal location

5 star experience Very good hotel for a leisure holiday Will come back again