Hawthorn by Wyndham Changsha Furong

Arrived at the hotel to check in at 11pm. No one reminded that the room is next to the highway. There is renovation downstairs, which is very noisy. I booked a deluxe cloud view and a 270 bathtub. The experience was very bad! Not worth the price! Checked in at 11 o'clock. The bathroom in the room was wet, the slippers were wet, there were balls of paper at the door of the room, and I was woken up by the traffic on the first morning! Requested to change room, was woken up by loud noises from renovations the next day, called front desk but no one answered! The experience is very bad! Except for the toilet paper, there is no toilet paper near the bed or TV! The booking shows that the minibar is free to drink, but it's all empty. What can I drink? Two rooms for two nights cost 2000+ which is terrible! No service at all The hotel has four floors, 27, 28, 29, and 30. I knew that the downstairs was under renovation, but I was assigned a room on the 27th floor. It was very difficult to wait for the elevator!

General hygiene, not cleaned thoroughly (there are hair, foreign objects, stains, etc.)

The air conditioner was very noisy, the road next to it was also very noisy, and the room assigned to the elevator entrance was even noisier.

出酒店道閘因道閘識別問題車被道閘砸傷，酒店説找物業，物業也沒處理，退房再次跟酒店反應，酒店説有人處理後聯繫，現在依然沒有聯繫。請平台落實，並嚴懲。並告知處理結果。

入住這家酒店，地理位置非常的可以，地鐵站也特別的近，出行方便，酒店的衞生也特別乾淨，服務員們都很專業，現在小姐姐也很熱情，服務很周到，下次如果還來的話，一定還入住這家酒店