Hanting Hotel (Changsha Furong Middle Road Kaifusi Subway Station)

The visual inspection of the room was okay, but the TV screen projection didn't work. I contacted the front desk but they didn't handle it well and there was no response. I went to a newly opened store and thought the facilities were very good. I was disappointed.

One of the weirdest hotels ever! Changsha, staying in Hanting, high temperature, inexplicable power outage in the hotel around 1:15 noon Ask the front desk when the call will be called twice, one call will be answered within 10 minutes, and one call will be answered within 30 minutes. The power outage lasted for more than an hour and the room was too hot to stay in. I asked the front desk again when the call would come and why the power was out. The front desk made it clear that they did not know when the call came or why the power was out. A little annoyed... I asked the front desk again and again to confirm two questions: When can I call? What compensation will be provided if it affects the passenger's stay? The so-called management staff responded in person: I don’t know when the call came; the hotel only opened last year, there has been no power outage, and there is no compensation for passengers, and the entire Huazhu Group has no compensation for passengers. If the passenger agrees, he or she can stay in another room. Because I had too much luggage and it was inconvenient to pack it, and I didn’t want others to pick up my clothes, I refused Hanting’s suggestion to change rooms. From the power outage in Hanting until now, several staff at the front desk, including managers, have not apologized to passengers, but have repeatedly said that passengers must understand Hanting. When peaceful communication failed, I chose to call 12345 or 12315 to complain. After being reminded by the official phone, I found that the business license of the Hanting was not placed in the lobby and was not placed in an obvious area as required by relevant regulations. Instead, it was placed in a A small room where employees store debris During the period when the tourists complained by phone, the management staff of Hanting called the police, claiming that the tourists’ telephone complaints had affected the business of the hotel and requested the police to deal with it. After the police were dispatched, they made it clear that passengers had the right to make complaints and even seek judicial assistance, and that they had not committed any illegal acts. In front of the police, I asked the Hanting management again whether they would compensate the passengers for the extremely poor living experience caused by the long power outage. The management said that they had informed the boss, but the boss said that there was no compensation or compensation. So, I decided to check out and leave, and complained about Hanting's various behaviors to the platform where I booked the room. As of 6 p.m. that day, there was still no call from the original room. It may be that the booking platform contacted Hanting. The hotel management asked the traveler if he could stop writing negative reviews on the website and was willing to pay 300 yuan for this. Even in this case, the manager did not apologize to the passengers. Instead, she repeatedly emphasized that her own behavior in calling the police was correct. It was the passengers who did not understand them from the perspective of Hanting. Let’s leave it like this. To #HantingHotel , block #HuazhuGroup! Additional explanation: The passenger did not receive the 300 yuan from the hotel management staff. I don’t know how many people have been “played” by this trick. I hope everyone will keep their eyes open and not be deceived by the so-called good reviews and high-scoring reviews!

The room is very clean and spacious. The furniture is all smart and the TV can cast screen. There is also a washing machine and dryer on the second floor. You don't need to bring too many clothes. It is very suitable for travel and living. The location is relatively quiet and not noisy. It is also very close to the subway station and Kaifu Temple! It is only a few hundred meters away on foot, and it is also very fast to take a taxi to the Hunan Provincial Museum! Good experience! Recommended!

The room is clean, the hardware facilities are complete and thoughtful, there are luggage lockers, the service of the hotel staff is very thoughtful and considerate, and the rice noodles for breakfast are delicious😋