"Not afraid of problems in the hotel, it is important to see if the hotel has the will and ability to solve the problem.
Facilities: The room is large enough, intelligent guest control, high number of bed linen and skin-friendly, the shower is from Gulang, Germany, and the water flow is very delicate and soft. Hotel guest supplies are of good quality, free minibar and snacks are provided.
Hygienic: No faults, no magnifying glass inspection, no obvious stains and hair found. (Guests with more serious children suggest to clean up their homes first.)
Environment: Not in the main park of Anaya, but private cars can be reported to the main courtyard through the hotel. Although parking fees are charged, the fee is acceptable. The hotel provides an exclusive shuttle bus that can provide park pick-up and drop-off.
Service: The shower water temperature was low the next morning, thinking that the water supply was insufficient during the peak period of water supply? The water was still not hot after a long time. I called the front desk and said that there was no hot water for the time being, and it returned to normal after an hour. I can understand the hotel because I am hanging DND, it is not convenient to disturb me, but I hope that I can inform the guests in the future when there is an emergency equipment problem through some contact method. But I do feel sorry and blame myself for wasting a lot of water. Wang Yaqing, the front desk staff member, provided us with an introduction to bring guests into the room when we checked in. He helped us report the license plate number and contact the shuttle service during the whole stay. Converged with butler service. After taking a warm and cold shower, we quickly had feedback and communication about our bad experience, helped us check out late until 14:00, and presented a wash and care set. I thought Wang Yaqing would ask us for a good review, or communicated so that we don't write bad reviews. In fact, until we left the store, she didn't say anything like it. Unlike some group chain brands, the hotel front desk said that they had a good task, and there was no service that moved the guests and asked the guests to help write good reviews. Wang Yaqing of this hotel is really doing service and guest feedback. Her brand title is simple, but I think she must be GRO. Her service has moved me. If all the staff in this hotel have the potential of GRO, then this hotel has a high score.
Hope the hotel can continue to be down-to-earth, to ensure hardware quality and soft service."