City Convenience Hotel (Changjiang Avenue Hengji Plaza)

Very satisfied and worth recommending

Facilities: complete Hygiene: The hotel is clean and comfortable Environment: The environment is very good Service: Very good attitude

In the past, I often stayed in the city, which was convenient, and I thought it was okay. But this time I came back and experienced it. The service attitude at the front desk was extremely poor, and the tone of conversation was condescending. We agreed to extend our stay, but the phone kept ringing while I was still sleeping. After answering the phone and just falling asleep, the room service knocked on the door again👍👍👍0202, 0505, 0606. One of the three front desk clerks had a very bad attitude.

First of all, the waitress at the front desk is arrogant and totally confused. She is completely unlike a hotel manager and looks like the baba from Party A in the lobby. We are regular guests and our stay lasts from three days to two weeks. Every time we come back to the front desk to swipe our card, the front desk clerk always has a straight face and does not take the initiative to say hello, so forget it. This stay is really eye-opening for me (1. After we checked in, we only went out to play with friends at night. We basically didn’t go back to the hotel until dawn. We were thinking about renewing our stay, so we went to the front desk to swipe the card but didn’t swipe it. I swiped the card twice and didn’t swipe it, so forget it. I still understood that it was early in the morning. She just handed over the work and didn't give us a swipe, so she ran three times to swipe the room card and asked her to get a new card. She couldn't swipe this one and she said it could be swiped. Can we go back and forth three times to ask you to swipe the card? Is this the attitude when dealing with problems caused by mistakes? Not only did we encounter this problem. When we came back for the second time in the morning, guests in other rooms reported at the front desk that the card could not be swiped, and the guests ran back and forth to swipe the card.) (2. We usually come back early in the morning and usually check out at three o'clock. The front desk will urge us to check in. But the front desk should know that we are regular guests, so we will call the front desk after 6 o'clock to ask if we want to extend our stay. We will tell you to extend our stay or wake up before we go to bed. If you don't renew your stay, we will pay for it. This time we heard the aunt at the front desk telling us to come down immediately! ? The aunt didn't dare to say that, but we did hear it. Did we owe you the room fee? Why did we evict the guest? And when we said we wanted to extend our stay, what was the attitude of the front desk? You should be a debt collector. Why did you come to the service industry to work as a waiter? It is your front desk job to ask for check-out and renewal fees. Why doesn't it come after three o'clock every time? Instead of urging the guests, they wait until after six o'clock and the overtime fee will be deducted.) The lady at the front desk who usually has a good service attitude after check-in overtime always gives us a good review every hour. She directly takes her mobile phone and asks the front desk to evaluate it herself. I have never given it to this hotel again. Bad review! ! ! I don’t know if she is the store manager or the owner, so she has the right to drive away customers like this? When we asked the front desk for our job number, we didn't dare to tell us that he was one of the people on the 02.06 shift. The service attitude was really terrible! ! ! ! ! !

Recognize this brand, the quality of the hotel chain is stable, the hotel breakfast is rich, and the fried rice noodles are well received. The hotel has plenty of parking spaces and the scenery outside the window is beautiful.

The facilities are very new and clean. The breakfast was also very rich. The girl at the front desk was very nice. It was a satisfying stay!